INFORMATION CENTER ATTENDANT I

State of New Hampshire Job Posting

Department of Business and Economic Affairs

Bureau of Visitor Services

Seabrook Welcome Center

Information Center Attendant I

Position # TMPPT2667

$14.40/hour - $18.46/hour

The State of New Hampshire, Department of Business and Economic Affairs, Bureau of Visitor Services has a part-time vacancy for Information Center Attendant I at the Seabrook Welcome Center. Preference is given to applicants with a flexible schedule that includes weekday and weekend availability. Shift hours are variable with hours totaling 12 to 24 per week.

Summary:

To represent the State of New Hampshire, Department of Business and Economic Affairs, Division of Travel and Tourism Development (DTTD), professionally and in a manner in accordance with the mission and goals of the Department while maintaining and protecting facilities, providing information and assisting visitors and traveling public.

Responsibilities:

Performs custodial duties and grounds upkeep at a Welcome and Information Center to ensure a safe and clean facility.

Provides exceptional customer service and information on New Hampshire's businesses, attractions, activities, transportation, dining, lodging and natural resources to visitors and traveling public.

Maintains monthly inventories of brochures and supplies, assists in tracking and reporting visitor volume and ensures maintenance needs are reported.

Maintains current knowledge of traveler information throughout the State and attends customer service seminars and training as required.

Assists visitors by using brochures, computers or any other resources at the employee's disposal.

Assists DTTD's marketing staff communicate the State's marketing campaign through these frontline locations.

Reports weather and highway conditions to provide current data to the New Hampshire Department of Transportation and U.S. Weather Bureau as necessary.

Summons aid to assist travelers in highway and personal emergencies.

YOUR EXPERIENCE COUNTS : Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

Education/Experience: 8th grade education

License/Certification: None

Other Requirements:

1. Must be able to physically stand for long periods of time, negotiate stairs and lift and carry up to 50 lbs.

2. Must have attained 18th birthday on or before date of application.

3. Must be available to work various schedules as business needs require.

4. May be asked to fill in at other centers as business needs require.

Trainee Option: Not applicable

PREFERRED QUALIFICATIONS:

Enjoy working with the public and meeting new people. Also be a team player and possess great communication skills, as well as be able to maintain composure during stressful times

AFTER-HIRE REQUIREMENTS:None

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: Yes No

Broad Group Level Advancement Available: Yes No

Criteria: 39309001BGA01 (Level 1 to Level 2)

For promotion from 39-3090 Miscellaneous Entertainment Attendants and Related Workers-1, pay band 1, to 39-3090 Miscellaneous Entertainment Attendants and Related Workers-2, pay band 2, employees must:

a. Receive satisfactory performance evaluations;

b. Be recommended for promotion by the immediate supervisor;

c. Be approved for promotion at the discretion of agency management to satisfy an organizational/business need; and

d. Meet the minimum qualification requirements of 39-3090 Miscellaneous Entertainment Attendants and Related Workers-2.

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

For further information please contact Karen King, Regional Supervisor,, .

EOE

TDD Access: Relay NH