Optometry Patient Specialist

REPORTING RELATIONSHIPS Position Reports to: Optometry Clinic Manager Positions Supervised: N/A POSITION PURPOSE This is a client-facing position where strong personal connections with new people are made daily.

A successful candidate will optimize patient satisfaction by providing a warm and inviting experience.

This role will play an important part in the success of the patient's overall experience.

Spanish speaking is highly preferred.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES * Essential Functions and responsibilities * Provide a warm welcome to patients and visitors, in person or on the telephone.

* Protects patients' rights by maintaining the confidentiality of personal information.

* Exhibits a professional and positive demeanor and is flexible in accepting work assignments as assigned by their supervisor.

* Essential Functions (A successful candidate will fulfill any or all off the primary responsibilities listed below based on clinic needs and supervisor assignments) * Dispensary * Order, dispense, repair and adjust eyeglasses and contact lenses.

* Assist and educate patients in the selection of frames, contact lenses and lens enhancements based on the patient's specific needs.

* Process eyeglasses and contact lens orders, which include pricing, measuring, collecting money, coding, and documenting patient charts.

* Repairs and adjusts eyeglasses while ensuring patient satisfaction.

* Manages inventory of contact lenses, eyeglass frames, accessories, tools, and office supplies.

* Maintain clean, organized, and stocked eyeglass displays.

* Perform frame assembly and repair, frame adjustment and lensometry.

* Examination * Obtain and record accurate patient history, including chief complaint, past ocular history, personal medical, family, and social history, systemic, medications, and allergies.

* Measure visual acuity at a distance and near, utilizing appropriate tests for age and education, and record accurately, including the use of pinhole testing when indicated.

* Perform entrance testing including lensometry, tonometry, autorefractor, confrontation visual field, pupil testing, and EOM testing.

* Perform basic slit lamp examination.

* Perform ancillary testing including corneal topography, visual field testing, OCT, fundus photography, and color vision testing.

* Scribe for doctors and student doctors.

* Provide language interpretation for patients * Assist the doctors and student doctors with minor procedures, vision therapy, or any other tests or procedures assigned by the doctors, or supervisor(s) * Stock examination rooms in assigned areas and ensure current medication expiration dates.

* Disinfect and maintain examination rooms.

* Teaches new contact lens wearers how to insert, remove, clean and care for lenses.

* Work with pharmacies to submit and verify prescriptions.

* Reception * Provide office support by answering incoming calls, scheduling appointments and checking in patients for appointments.

* Contact insurance companies to verify benefits, obtain authorizations, submit claims, and ensure accurate processing of claims.

* Collect payments and properly record transactions.

* Maintain patient accounts by obtaining, recording, and updating personal and financial information.

* Timely scheduling and recording of referrals and communicating examination results to referring providers.

PERFORMANCE MEASUREMENTS * Performance Measurement Meet expectations, a score of three in annual performance review.

* Performance Measurement- Have 95% of patients report satisfaction as measured by the patient survey.

POSITION COMPETENCIES * Spanish speaking highly preferred * Exceptional customer service * Insurance benefits knowledge * High school diploma/GED required * Excellent verbal and written communication skills * Detail-oriented and self-motivated * Ability to multi-task and work well with a team * Reliable, professional, and friendly * Computer and technological proficiency * Integrity * Financial Accountability WORKING REQUIREMENTS/CONDITIONS Education/Certification: Required Knowledge: Experience Required: Optician, ophthalmic technician, and/or eyecare receptionist experience is highly preferred.

Skills/Abilities: PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Finger dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together Talking: Especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly Average Hearing: Able to hear average or normal conversations and receive ordinary information Average Visual Abilities: Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery Physical Strength: Sedentary work.

Sitting most of the time.

Exerts up to 10 lbs.

of force occasionally (Almost all office jobs) WORKING CONDITIONS None: No hazardous or significantly unpleasant conditions (Such as in a typical office) MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Reasoning Ability: Ability to deal with a variety of variables under only limited standardization Able to interpret various instructions Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios and percentages, and draw and interpret graphs Language Ability: Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias; Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar Ability to communicate distinctly with appropriate pauses and emphasis; correct pronunciation (or sign equivalent); and variation in word order using present, perfect, and future tenses INTENT AND FUNCTION OF JOB DESCRIPTIONS Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.

They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.

Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.

Peripheral tasks, only incidentally related to each position, have been excluded.

Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.

In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.

Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.

However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts.

RMUoHP maintains its status as an at-will employer.

Employees can be terminated for any reason not prohibited by law.

Rocky Mountain University is an Equal Opportunity Employer.