Medical Technical Support Engineer

Job Summary

Responsible for delivering, installing, and servicing medical systems, including maintenance, repair, troubleshooting, and software updates, while ensuring compliance with safety, hospital, and HIPAA standards. Provides onsite technical support during surgical cases, manages Service Center operations and inventory, and coordinates equipment setup for customer demonstrations and global team collaboration.

Job Description

- Coordinate and execute system delivery and installation activities.

- Perform a wide range of technical service tasks, including planned maintenance, repair, system recalls, and software updates, both onsite and at the Service Center, in accordance with established procedures and timelines.

- Conduct advanced troubleshooting and repair of products returned to the Service Center.

- Coordinate and perform equipment setup and demonstrations at exhibitions, trade shows, and customer demonstrations.

- Provide onsite technical support during surgical cases as required, in collaboration with Clinical Specialists.

- Conduct regular inspections and preventive maintenance of the Service Center work environment, ensuring compliance with safety and operational standards.

- Oversee and maintain equipment, instruments, and parts inventory within the US Service Center, ensuring accuracy, availability, and proper functionality.

- Maintain regular communication and attend meetings with global teams across Korean time zones as needed.

- Demonstrate familiarity with operating room protocols and ensure compliance with HIPAA standards.

- Obtain and maintain required hospital credentials by completing necessary training, vaccinations, and documentation. Qualifications

- Proficiency in both English and Korean languages.

- Demonstrated ability to:

: Apply technical knowledge to solve complex problems, including those not encountered previously.

:Evaluate and prioritize multiple tasks effectively.

- Strong communication, organizational, and customer relationship management skills.

- Comfort working in a multi-cultural environment.

- Willingness and ability to travel up to 20% of the time.

- Must be able to safely lift and move equipment weighing 40 pounds.

- Experience in capital equipment development in the medical device sector, or in delivering technical service for complex equipment, is strongly preferred. What's On Offer

- Health/Dental/Vision/Life Insurance at no employee premium (including dependent coverage)

- 401K retirement plan with 5% matching

- Generous PTO and paid holidays

Apply online or feel free to contact us directly for more information about the opportunity. Due to the high volume of applicant, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.