Call Center

Responsibilities * Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions.

* Acting as the primary escalation point for Order Management issues, working closely with retail teams to ensure efficient resolution.

* Accurately entering data into the order entry system to facilitate seamless order processing.

* Adhering to standard work practices to ensure professional and consistent service delivery.

* Leveraging relevant software, databases, scripts, and tools to deliver satisfactory service to customers.

* Proactively addressing and resolving customer issues, including order fulfillment and information requests.

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices.

* Basic competency in Microsoft Suite (Outlook, Word, PowerPoint). * Previous experience with SAP or other Order Management Systems is advantageous but not mandatory.

* Familiarity with Salesforce.com is a plus but not required.