Case Manager

The Student Outreach and Support (SOS) Case Manager serves as a key non-clinical resource for students navigating personal, academic, and social challenges that may impact their college experience.

Utilizing a strengths-based approach, the Case Manager conducts individualized assessments, provides targeted interventions, and coordinates services to help students overcome barriers to success and enhance their overall well-being.

Exercising independent judgment, the Case Manager collaborates closely with the Director of SOS, faculty, staff, parents, and other campus community members to develop and implement supportive plans tailored to each student's needs.

Reporting to the Dean of Students and working in partnership with health services, counseling, academic advising, and other departments, this role ensures students receive compassionate, coordinated, and comprehensive support.

The Case Manager supports student well-being and success by coordinating care plans, managing student referrals, and leading support initiatives.

Education and Experience Master's degree in Higher Education, Counseling, Social Work, Student Affairs, or a related field preferred.

At least 2 years of experience in a college, counseling, or young adult support setting, or an equivalent combination of education and experience.

Experience working with students facing mental health challenges, disabilities, and diverse identities.

Skills and Knowledge * Strong understanding of higher education systems, student development theory, and case management best practices.

* Demonstrated ability to manage sensitive and confidential situations with professionalism and discretion.

* Skilled in holistic assessment, crisis response, and trauma-informed care, including support for students navigating Title IX, hospitalization, or behavioral concerns.

* Proficient in documentation, reporting, and use of case management systems (e.g., Maxient). * Excellent interpersonal, written, and verbal communication skills; able to build trust while maintaining appropriate boundaries.

* Capable of managing multiple priorities independently and collaboratively within interdisciplinary teams.

* Experience with transition planning and coordination of non-clinical case management services, including connecting students to campus and community-based support resources to promote academic and personal success.

* Comfortable engaging with parents and families in a collegiate context.

* Flexible, resilient, and committed to inclusive, student-centered care in a dynamic campus environment.

Responsibilities * Serve as the primary case manager for students facing complex challenges, including health concerns, financial hardship, family disruptions, and transitional issues.

* Provide individualized support and crisis intervention for students in distress, including those impacted by trauma, hospitalization, victimization, and other barriers to success.

* Conduct holistic assessments, develop care/action plans, coordinate follow-ups, and manage related processes such as leaves of absence, readmission, and absence notifications.

* Monitor high-risk cases (e.g., suicidal ideation, substance use, serious mental health concerns), adjusting interventions as needed in collaboration with campus partners.

* Maintain accurate, confidential documentation in Maxient, ensuring compliance with FERPA, HIPAA, institutional policies, and nonclinical case management best practices.

* Support the SOS office by managing the online case system, tracking referrals, and documenting sensitive information with discretion and professionalism.

* Assist in the development and implementation of departmental policies and procedures including but not limited to outreach and education, campus wellness initiatives, departmental publications, and social media.

* Establish and foster relationships with campus partners within Student Experience and across the University community to establish ongoing collaborations for the early identification and intervention with at-risk students or students in distress.

* Provide support as instructed by the Director or the Associate Vice President and Dean of Students and/or other leadership in responding to campus crises.

* Serve as a liaison between students, faculty, staff, and families (when appropriate) to support student care, recovery, and academic continuity.

* Maintain communication with referrers and coordinate with relevant campus offices and resources to ensure comprehensive student support.

* Connect students with appropriate campus and community services to address academic, personal, and health-related needs.

* Oversee and track student leaves of absence and return-to-campus plans, ensuring all requirements are met and documented.

* Build and maintain collaborative relationships across the university to support early identification and proactive intervention for students in distress or at risk.

* Support campus crisis response as directed, including on-call duties during nights and weekends.

* Participate and share pertinent information to the Associate Vice President and Dean of Students and in Behavioral Consultation Committee, and Student Outreach Case Review meetings.

* Occasionally represent SOS and university-wide committees relevant to the role.

Physical Requirements Not Applicable Tools/Equipment Not Applicable Application Instructions In addition to completing an online application, please attach a resume and cover letter.