Information Technology Support Technician

Reporting under the Information Technology structure, the IT Support Technician will be responsible for maintaining all campus hardware and software as well as monitor and resolve IT tickets.

The IT Support Technician will ensure prompt delivery of services and/or equipment to all campus end users.

Essential Duties and Responsibilities Answer, record and respond to user support calls, email and tickets.

Maintain, troubleshoot, repair and inventory all campus hardware and software.

General knowledge of networking to troubleshoot cabling and network connections for user access to campus networks.

Maintain equipment integrity with regular system updates and enhancements.

Maintains necessary records of service calls and equipment moves.

Coordinate and perform hardware and software system maintenance as necessary to ensure secure delivery of resources.

Interact with various campus departments to help define and deliver technical solutions to meet campus needs.

Cross train with A/V Specialist in installing and maintaining various video, audio, and other multi-media equipment including campus camera system.

Assist A/V Specialist with supporting campus events.

Knowledge, Skills, Abilities Principles and practices of enterprise computer systems and related software including but not limited to the following: * Install, configure, update and repair hardware/software components * Ensure hardware/software integrity of network devices/applications * Display a general knowledge of Local Area Networks (LAN) * Provide help desk support in various capacities * Install, configure and upgrade endpoint software * Troubleshoot and resolve hardware and software issues * Exhibit effective communication skills verbally and in writing * Self-starter who is detail oriented and able to work productively and efficiently with little supervision * Understand technical language * Maintain effective working relationships with end users (students, staff, faculty) College-wide Expectations: WCC places a high value on creating an engaged, collaborative campus environment; therefore, employees are required to complete their work hours in person on WCC's campus.

By working on campus and in person, employees have greater opportunities to engage with students and co-workers, attend on-site meetings and presentations, recruit students, and support local business and industry partners.

Education and Experience Associate degree in Information Systems or related field, OR at least one current industry certification (CompTIA, A+, Sec+, Net+, etc.) is required.

One to three years of experience as a computer support technician is preferred Unofficial transcripts must be included with your online application before submission or sent directly to Human Resources immediately after applying.

Failure to provide transcripts may result in your application not being fully considered.

Wilson Community College is an Equal Opportunity Employer.

In accordance with the ADA, if you require a reasonable accommodation to apply for this position, please notify the Human Resources Office.