Front Office Coordinator

A well-established medical practice is seeking a personable and resourceful Front Office Coordinator to support the seamless functioning of front-end operations. This role is ideal for someone who enjoys being the welcoming face of a clinic, thrives on organization, and is motivated to contribute to a positive patient experience.

Position Overview

As the Front Office Coordinator, you will create a welcoming environment, manage appointments, maintain patient records, provide administrative support, and ensure accurate handling of patient payments and insurance claims.

Key Responsibilities

Patient Reception: Warmly greet patients and serve as the first point of contact in a professional, friendly manner.

Appointment Scheduling: Manage bookings, cancellations, and rescheduling to maintain an efficient daily schedule.

Communication: Respond to patient inquiries in person and over the phone, ensuring clear, supportive, and professional communication.

Documentation: Accurately maintain patient records and uphold confidentiality in line with healthcare regulations.

Office Organization: Keep the front office tidy and organized, contributing to a pleasant atmosphere for patients.

Administrative Support: Assist providers with tasks such as filing, data entry, and supply management.

Billing & Insurance Processing: Manage Explanation of Benefits (EOB) follow-ups, submit information to insurance carriers, and collect/record patient payments.Requirements

Strong interpersonal and communication skills.

Organized and detail-oriented with the ability to multitask effectively.

Proficiency with office software and scheduling systems.

Previous experience in a healthcare or customer service role preferred.

Familiarity with medical billing and insurance processes a plus.Benefits

Medical, Dental, and Vision coverage

Paid time off and Paid Holidays

Matching retirement plan

Professional development opportunities