Telephone Operator

Join Our Team at UPMC Chautauqua!

Are you a skilled communicator with a passion for helping others?

UPMC Chautauqua is seeking a Part-Time Telephone Operator to serve as a key point of contact for patients, staff, and the public - playing a vital role in both routine and emergency communications across the hospital.

This position primarily works second shift, but flexibility is essential - candidates must be available to work all shifts, seven days a week, including rotating weekends and holidays.

If you have at least one year of experience in customer service or operating an automated phone system, and you're ready to grow your career in a healthcare setting, we encourage you to apply.

Medical experience is preferred, but not required.

At UPMC, we offer a comprehensive Total Rewards Benefits package and ongoing opportunities for career development, so you can build a future while making a difference today.

Responsibilities: * May train new operators.

* May be required to do system data entry on request.

* Provide service to multiple answering service clients utilizing individualized protocols.

* Process appropriate emergency code or STAT page.

* Initiate voice pages when required.

* Provide Physician on call information to requesting individuals.

* Use required phrasing at all times when answering telephone calls.

* Provide dialing instructions to patients when requested.

Answer multiple lines while maintaining good customer service.

* Determine callers' requirements (extension desired, information requested, etc.) and transfer call.

* Provide status report on any page in progress to the individual requesting the page.

Qualifications: Required: * High school graduate or equivalent.

* One (1) year of experience answering and processing calls through automated phone system or one (1) year of customer service experience.

* Must be able to work all shifts, 7 days a week.

* Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). Licensure, Certifications, and Clearances: * NYS Staff Exclusion List (NYSEL) UPMC is an Equal Opportunity Employer/Disability/Veteran