Training & Organizational Change Management Specialist

Job Title : Training & Organizational Change Management Specialist Job ID : 5221 Location: 1400 City View Drive, Columbus, OH 43215 Duration: 12 Months Contract Work Mode: Hybrid Pay rate: $58 /hr - 85/hr Qualifications: * Required: o 5+ years of experience working in professional environment.

o 2+ years of proven training development experience.

o Proven top-notch communication skills, both written and verbal, with the ability to convey complex information clearly and effectively.

o Strong proficiency in creating training content using tools such as PowerPoint, e-learning platforms, Adobe Captivate, or other tools.

o Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines.

o Ability to work collaboratively in a team-oriented environment and build relationships with stakeholders at all levels.

o Ability to create professional communications using Word and PowerPoint while adhering to Corporate Identity standards.

o Demonstrated ability to discern importance and urgency of topics raised and escalate issues as needed.

o Demonstrated ability to work independently and take initiative to move projects forward.

o Proficiency with MS Office tools: PowerPoint, Outlook, Word, Excel, Teams.

• Preferred: o Experience working in a call center environment is a plus.

o Experience maintaining SharePoint Online site.

o Knowledge of change management principles and methodologies.

o Experience in conducting training needs assessment and evaluating training effectiveness.

o Familiarity with contract management systems.

Responsibilities: Training Strategy & Development: • Collaborate with the Operational Processes, OCM, Training, and CMS Lead and team members to design and develop effective training materials, including web-based modules and classroom presentations, utilizing various development tools.

• Support the training team in identifying training needs and developing strategies to address them.

• Support with the development of job aids as needs are identified by department.

• Assist with the identification of sample accounts for end users in the preparation environment and stage them for training sessions.

Support the refreshing of the environment as new classes begin to ensure a seamless training experience.

• Maintain organized documentation of training materials, schedules, and communications.

• Coordinate training sessions ensuring availability of rooms, participants, equipment and resources as needed for initiative activities.

Organizational Change Management • Support with the development and execution of internal and external communications related to the project, ensuring clear and consistent messaging.

• Work with project leadership and Corporate Communications to send pulse surveys to gather feedback from impacted business units, analyze results, and make recommendations for improvements.

• Create and distribute a project newsletter to keep stakeholders informed of updates and progress.

• Coordinate with the workforce management department to schedule training sessions for approximately 500 end users, minimizing disruption to call center operations.

• Manage business-facing communication channels such as Confluence, SharePoint and Teams sites to ensure up-to-date content and relevant messaging.

• Coordinate stakeholder meetings ensuring availability of rooms, participants, equipment and resources as needed for initiative activities.

Comments/Special Instructions For the application process, we would like applicants to respond to the below writing prompt as a part of submitting their CV.

They can simply attach a Word document / PDF with their response to the below prompt: (required) Write a corporate communication to 500+ internal Associates.

The communication is regarding the launch of an online training tool developed by the project team.

The training tool will educate the users on the usability of a new contract management system, which will transform the way our end users in customer-facing roles execute their day-to-day activities.

While the spirit of the communication should be motivational, it should also include key details, such as the launch date of November 1, and specifics regarding an information session on October 15.

You can invent additional details to supplement the communication as you wish.

This needs to be attached to be considered for this role.