Production Support/L3, AWS, Java/Oracle, Splunk CLT

Genesis10 is currently seeking a Production/Technical Support with our client in the financial industry located in Charlotte, NC. This is a 12 + month contract position.

Responsibilities:

Provide Platform support for the critical applications and services for Healthcare Payment Solutions under Merchant Services multiple Platforms

Lead across four critical merchant service platforms

Monitor and support applications for 100% SLA meets

Production Ticket/Issue Triage

Root Cause Analysis (RCA) document

Partner with Application team, CCO, application support teams to resolve the issue

Prepare and/or review Impact Analysis based on issue analysis

Write scripts to automate mundane daily BAU tasks

Identify root cause in the code, suggest break-fix activities in the code and/or DB

Follow the release management and code deployment process to migrate the code changes

Requirements:

5+ years' experience in the payment technology industry

5+ years of working into a production environment with Change management technology experience

3+ years' experience with monitoring and alerting Dashboards and tools, such as AppDynamics, Splunk, Interscope

Strong knowledge of Cloud technology in AWS, Azure and Heroku methodologies

Working knowledge of Java, Oracle, Linux, SQL/ Splunk

Very strong communication and documentation skills

Ability to work under high intense pressure, exhibiting technical troubleshooting and effective triage skills

3+ years' experience with monitoring and alerting Dashboards and tools, such as AppDynamics, Splunk, Interscope

J2EE, Spring, Microservice Unix / Linux Scripting

Understanding of Database terminologies

Strong working knowledge of Microsoft tools

Hands on experience with application support workload

Pay range: $34.18 - $42.18

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

" Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.

" The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

" Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)

" Behavioral Health Platform

" Medical, Dental, Vision

" Health Savings Account

" Voluntary Hospital Indemnity (Critical Illness & Accident)

" Voluntary Term Life Insurance

" 401K

" Sick Pay (for applicable states/municipalities)

" Commuter Benefits (Dallas, NYC, SF and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.