Assistant Director

Summary of Position Ensures the day-to-day functionality and assists administrators in the general oversight of the assigned area's operations and services as related to any assigned program, initiative, or objective.

Works under general supervision and may make some work procedural decisions which do not contravene policies; generally, determines work sequences (which task comes first) within any department/divisional guidelines.

Position Information Essential Functions and Responsibilities:Leads strategic initiatives focused on re-enrollment, student retention, and proactive outreach; regularly assesses the effectiveness of these initiatives through data analysis, feedback, and outcome measures.

Leads initiatives to enhance the PSC's digital presence including the development of online resources, interactive tools, and self-service content.

Utilizes and prepares reports using data dashboards and tracking tools to monitor engagement, identify service trends, and provide monthly insights to the leadership.

Researches best practices in Higher Education and customer service relevant to the Penguin Service Center core values of service and the department's vision.

Provides input into assigned area's policies and procedures as it relates to completion of work and/or provision of services.

Prepares reports and other information/documentation to assist the supervisor in strategic planning of the assigned area.

Directs and coordinator daily tasks related to on or more assigned components of the department's overall programs and/or services.

Regularly communicates with supervisor and other staff, including student workers, as required or needed in the completion of daily tasks in support of the department's/division's overall goals and objectives.

Prepares and maintains accurate records of daily tasks in accordance with the department's/division's (or University's) policies and procedures and assures timely communication with supervisor, staff, and students where appropriate.

Gathers data and prepares reports and other information/documentation for supervisory review related to the department's/division's programs and/or services, or one or more assigned components thereof.

Prepares for and attends events.

Remains informed of current developments and procedures pertinent to duties; participates in staff development activities; attends meetings, conferences, and other events.

Other Functions and Responsibilities:Assists with training new hires.

Performs other duties as assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor.

Equipment Operated:Computer and all other standard office equipment.

Work Schedule:Typically, Monday through Friday.

Supervision Exercised:May exercise supervision over student employees.

Reports to:Associate Director, Penguin Service Center Qualifications and Competencies Required Certifications, Training, and/or Licensures:None Knowledge, Skills, and Abilities: Knowledge of: University policies and procedures*; office practices and procedures; department/division goals and objectives*; department/division policies and procedures*; workplace safety practices and procedures*; English grammar and spelling; records management; office management; project management.

Skill in: Use of office equipment; typing, data entry; computer operation; use of computer software and other programs applicable to the assigned department/division*. Ability to: deal with problems involving several variables within familiar context; define problems, collect data, establish facts, and draw valid conclusions; determine material and equipment needs; calculate fractions, decimals, and percentages; compile and prepare reports; use proper research methods to gather data; understand a variety of written and/or verbal communications; prepare accurate documentation; maintain records according to established procedures; travel to and gain access to work site; effectively interact with personnel and public to answer routine questions; train or instruct others; move quickly and effectively from one tasks to another; work independently and in a team environment; develop and maintain effective working relationships.

Developed after employment.

Minimum Qualifications:At least a bachelor's degree in a related field; and two or more years of related experience.

Preferred Qualifications:Master's degree in college counseling, student affairs, or a related field.

Two or more years of progressive experience in records, registration, financial aid, student billing, Onestop office, or a progressive student service center; experience with banner or a similar information system; in-depth knowledge of records, registration, financial aid, and student billing in higher education environments; experience with reporting analytics in customer service.