Pharmacy Technician

Pharmacy Technician - Call Center

Onsite in Lake Mary, FL

Our Patient Access team is a scaled leader in the HUB services and patient access market, serving the biopharmaceutical industry with comprehensive patient support, product access, affordability, and adherence solutions for more than 30 years. Further advanced by its recently expanded non-commercial specialty pharmacy, to support enhanced distribution of cold-chain and ambient free goods products, we are committed to driving patient outcomes and improving healthcare accessibility through its extensive experience while currently supporting more than 2.5 million patients and over 100 unique brands across more than 25 disease indications.

Neovance delivers streamlined, outcomes-driven patient support solutions that help clients achieve their goals of getting patients on and staying on therapy. More agile and responsive than traditional providers, Neovance leverages 30+ years of experience and a proprietary CRM platform that enables real-time adaptability and better analytics. This allows us to drive patient access and optimize program performance. Our core services include HUB, Patient Assistance Programs (PAP), nursing, field reimbursement, and non-commercial pharmacy. With a flexible model and commitment to client success, we help patients access the therapies they need-when they need them.

The Registered Pharmacy Technician is responsible for various duties related to the creation or routing of pharmacy orders through receipt, review and verification of patients' prescriptions, prepping and scanning documents, verifying patient data, submitting prescription orders into pharmacy data system. The Registered Pharmacy Technician will work directly with patients and providers to set up deliveries and assist with order processing.

Summary of Responsibilities:

Customer Service:

- Quickly and efficiently respond to incoming calls and faxes, identify how to best assist

- Verify HIPAA information and maintain confidentiality when speaking to patients and providers

- Assess the callers' needs and address or transfer call to correct department

- Document calls into the pharmacy processing system, and handle escalated calls per established protocols

- Efficiently communicate caller's requested information in a professional manner

- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring the patient or provider feel supported and valued

- Engage in active listening with callers, confirming or clarifying information and diffusing upset patients or providers as needed

- Work closely with pharmacists and pharmacy teams to ensure patient and provider's needs are being met in a timely fashion

- Coordinate with call center Hub program(s) as applicable

Processing

- Coordinate the order and enter prescriptions based on their degrees of urgency through the pharmacy processing system

- Maintain a level of professionalism and document within processing systems based on Neovance policies and procedures

- Efficiently enter data and information into pharmacy processing system

- Prioritize and organize own work to meet agreed upon deadlines

- Enter prescription orders into pharmacy processing system in an accurate and efficient manner

- Perform pharmaceutical calculations required to process prescription orders

- Comply with applicable laws, regulations and policies

Other duties as required/needed or assigned.

Qualifications (Minimum Required):

• The Registered Pharmacy Technician I must hold a Bachelor's degree or evidence of continual work towards a degree is strongly preferred. Specialist without a degree must have a High School Diploma or GED, and ideally have four on more years of healthcare or pharmacy work experience. The technician must hold a Florida Board of Pharmacy Registered Pharmacy Technician license in good standing and be efficient in using email programs, instant messaging communications and in all Microsoft office programs.

• Neovance may consider relevant and equivalent experience in lieu of educational requirements.

• Fluent in English, both written and verbal.

• Able to work as a team and collaborate with others and demonstrate diversity awareness

• Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communications

• Efficient in phone skills, including familiarity with complex or multi-line phone systems

• Ability to be on the phone for extended periods of time

• Understand and strive to meet or exceed call center metrics within 90 days of hire, while providing excellent consistent customer services

• Demonstrate customer service skills necessary to support assigned programs

• Comfortable working in fast-paced environment

• Able to effectively perform pharmaceutical calculations without assistance

• Able to multitask and handle multiple request at the same time

• Easily navigate between multiple computer programs with dexterity

• Able to sit, stand, use computer screens for extended periods of time applies knowledge and skills to activities that vary from day to day

• Demonstrates a moderate level of knowledge and skills in own function

• Requires little assistance with standard and non-standard requests

• Solves routine problems on own

Experience (Minimum Required):

• Ideally have two or more years of healthcare or pharmacy work experience.

Experience/knowledge/skill in:

• Experience with non-commercial pharmacy

• Strong time management and organizational skills

• Adaptability and flexibility

• Efficient typing skills 50 WPM or above

• Basic mathematical skills for performing pharmaceutical calculations

Preferred Qualifications Include:

• PTCB certification (CPhT)

• Fluent in Spanish

Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time, or part-time employees working 30 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), Paid time off (PTO) or Flexible time off (FTO), Company bonus where applicable. #LI-NV

Please note that Neovance conducts all official hiring processes exclusively through verified channels. We do not extend employment offers or confirm hiring decisions based solely on email communication. We encourage you to be vigilant against fraudulent hiring messages-especially those offering unusually high pay, requesting personal information early in the process, or claiming to extend an offer without an interview. Please visit us at

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.