Assistant Clinic Manager (Algonquin)

Job Type

Full-time

Description

About us:

Orthodontic Experts is dedicated to quality care and orthodontic excellence, we are a community committed to making a difference in the lives of our patients. We are looking for the best of the best to join our team as a Orthodontic Assistant. We currently have 29 offices in the greater Chicagoland area, Wisconsin, Indiana and Indianapolis. This year we are on track to open additional offices! Our core Values consist of the following:

Accountability

Continuous Improvement

Inclusion

Integrity

Respect

Teamwork

Transparency

Job Description:

As an Assistant Clinic Manager, you will be responsible for working with upper management in organizing and managing the daily operations of our clinic. You will be responsible for overseeing staff productivity, ensuring safety and compliance regulations are met, and helping to maintain a high level of customer service.

Tasks include but are not limited to:

Manages the efficient and effective scheduling of patients and adjusts and needed

Monitors no-shows and manages the necessary calls and re-scheduling

Conducts sessions with patients for reviewing treatment and payment plans

Handles patient complaints and provides feedback to Providers/Assistants on issues related to clinical matters

Provide weekly and monthly reporting to leadership

Coordinate and facilitate monthly meetings for clinical staff

Take responsibility for the appearance and functionality of the office

Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA

Participate in marketing events

Explain the treatment plan, address patient concerns and answer any questions

Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment arrangements

Build trust, and understand the patient's objectives

Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.

Manage and maintain the payment options and policies for patients

Understand the practice's policy on working with Ortho benefit plans and be prepared to educate patients on their dental benefits.

Oversee and track ortho benefit plan accounts receivable and follow-up on claims regularly to ensure timely payment.

Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.

Track patient accounts receivable and outstanding balances to ensure timely payment.

Assist in Practice's collections protocol for all outstanding balances.

Introduce new patients to the practice by going over health history, explaining the doctor's examination, and describing any other features about the practice that should be highlighted.

Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.

Answer incoming calls to include new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.

Assisting TC with outbound calls.

In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.

Perform general office duties and other duties as required.

Requirements

A bachelor degree or equivalent

3-4 Years of experience in office administration

2 Years of Office management experience

Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Google Suites.

Bilingual - Spanish

Working Hours/ Location:

Monday - Wednesday 8:45am - 5:00pm

Thursday - Friday 6:45am - 3:00pm

2 Saturdays per month

Base location: 136 S. Randall Rd,Algonquin, IL 60102

Travel availability to Dekalb

Benefits (for our full-time employees):

Paid Training

Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)

Clinical Bonuses

Paid Time Off

Holiday Pay

Medical, Dental, Vision, and Life Insurance

Accident Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Health Savings Account

Dependent Care Account

401(k) and matching

Pet Insurance

Tuition Assistance Program

Identity Theft Protection

MetLife MetLaw Legal Insurance

Transit Reimbursement - Commuter Account

Free and discounted Orthodontic Treatments

Salary Description

Pay Range: $24- $25 / hr