Customer Experience Specialist

Working at Freudenberg: We will wow your world!

Responsibilities:

The Customer Experience Specialist is responsible for providing quality support and prompt response to customer inquiries, requests, and complaints. The role acts as the interface between the customers and the internal production and procurement teams, while ensuring agreements and expectations are met.

Conducts order validations and entries in SAP

Confirms customer order receipt, creation, and delivery

Monitor and tracks order statuses and manages claim cases and returns

Provides clear and consistent communication between and with customers and internal production

Serves as the primary contact for customers, including cases of issues or escalation

Supports transfer projects and process improvement initiatives

Handles routine maintenance of the Master Data System

Qualifications:

Bachelor's Degree in Relevant Field; advanced degree preferred or compensating years of experience

2 or more years of Customer Service or Industry-relevant professional experience

Relevant certifications, system experience, and training

Professional-Level English language skills preferred

Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.

Value for Customers: Anticipates, understands and meets internal/external customers' needs and expectations. Develops solutions based on a customer centric approach.

Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.

Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg-NOK General Partnership