Call Center Sales Representative

Who are we?

A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway's insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?

Learn more about our unique culture and history.

Job Opportunity:

BHSI has an exciting opportunity for a Call Center Sales Representative with our travel division, Berkshire Hathaway Travel Protection (BHTP). This is a full-time position with hours of work between 7:00 AM - 7:00 PM CST. BHTP provides education and support for our new team members to become licensed travel insurance agents. We offer a salaried nonexempt wage, with additional opportunity to earn bonuses based on yearly performance. No prior travel insurance experience is required to be successful in this role. Candidates with experience in providing excellent customer service, who can think quickly to find unique solutions, and have the ability to recommend products resulting in sales will be competitive for this role. This role is based in our Stevens Point, WI office.

Duties and Responsibilities:

As a BHTP Call Center Sales Representative, you will:

Answer incoming phone calls from customers who are seeking our products (no outgoing sales calls)

Ask the right questions about the customer needs and the trip to determine which BHTP Travel Insurance product(s) would be best suited for the customer

Educate the customer on the different products, explain the benefit of each product, and how the product directly relates to the customer's specific travel

Complete the sales process with the customer and the selected products

Assist current customers with plan questions or updates/cancellations

Potentially assist with some travel assistant services

Qualifications, Skills and Experience:

Prior customer service experience recommended, preferably 1+ years of experience

Excellent communication skills

Ability to learn new accounts and updates to policies

Experience in conflict resolution or de-escalating tense situations

Proven experience in product or service is beneficial, but we are willing to train the right individual

High School Diploma or equivalent work experience required

BHSI Offers:

A competitive package and exciting growth opportunities for career-oriented teammates.

A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders.

A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.

Benefits that support your life and well-being, which include:

Comprehensive Health, Dental and Vision benefits

Disability Insurance (both short-term and long-term)

Life Insurance (for you and your family)

Accidental Death & Dismemberment Insurance (for you and your family)

Flexible Spending Accounts

Health Reimbursement Account

Employee Assistance Program

Retirement Savings 401(k) Plan with Company Match

Generous holiday and Paid Time Off

Tuition Reimbursement

Paid Parental Leave

The base salary range for this position in Stevens Point, WI is $35,000 to $45,000, along with annual bonus eligibility. Total compensation for a candidate is determined by their relevant skills, location, and experience. We value our teammates - both their capabilities and character - as demonstrated by our amazing culture.

NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.