Telecommunications Technician

Position Information

Position Information (Default Section)

Title

Telecommunications Technician

Overview

Camden County College is one of the largest community colleges in New Jersey and ranks among the top nationwide in terms of associate degree graduates. Thanks to its technology-rich physical resources - located in Blackwood, Camden and Cherry Hill - and its highly-qualified, dedicated employees, the college has created a tradition of quality education and a reputation of agile, responsive service. Camden County College sustains a vibrant academic community characterized by imaginative teaching, caring student services, energetic management and collegial discussion of diverse ideas and opinions.

Location

All locations

Department

Office of Information Technology

Days and Hours

AY: Mon-Fri 8:30am-4:30pm; SMR: Mon-Thur 8:00am-5:00pm

Requisition Number

Job Description

POSITION GOALS

The Telecommunications Technician coordinates phone and voice mail services for all college users; demonstrates a thorough understanding of the capabilities and features of modern telephone switches, call accounting system, telephone billing and equipment purchase, and phone/voice mail training. Analyzes telecomm and network-related issues/problems reported by end-users. Installs, maintains, and troubleshoots the college's Local Area Network (LAN), Wide Area Network (WAN), data-communications, microcomputers and all peripheral equipment.

Demonstrate and promote a culture of diversity, equity and inclusion.

ESSENTIAL FUNCTIONS

Ability to work directly with people from diverse racial, ethnic and socio economic backgrounds.

Install, repair, support and maintain equipment generally located on all three campuses. This equipment may include but is not limited to voice equipment, data equipment, network equipment, and video equipment.

Installs, troubleshoots, repairs and maintains telecommunications equipment.

Troubleshooting of communications systems to determine if problem is telephone hardware or cable. Assists with monitoring budgetary requirements for equipment replacement. Paticipate in development of emergency plans to deal with catastrophic events

Develops and/or establishes strong relationships with service providers. Oversees testing and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing systems. Performs preventative maintenance and minor equipment repairs.

Relies on instructions and pre-established guidelines to perform the functions of the job.

Provides hands-on assistance and troubleshoots all phone equipment failures and service issues for all campus users.

Provides training and technical expertise on usage of phone equipment and the voice mail system.

Programs voice mailboxes for individual users and department trees and troubleshoots voice mail issues and system failures.

Ensures that departmental procedures are followed to track inventory throughout the campus to provide warranty cross-reference; researches and accounts for any missing items.

Provides assistance to campus users regarding delivery of equipment.

Works under immediate supervision of the Telecommunications area and Director of Use Services.

Minimum Qualifications

High School Diploma or equivalent required.

Minimum 5 years' experience as a network cable installer. Understanding of telephony topology, Experienced with terminating copper cables, POTs lines, Telco truck lines, outside & inside cables, plus in DMARCs.

Understands how Telecom carriers and COs are involved is preferred.

Demonstrate experience implementing local area networks, also troubleshooting and problem solving skills.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees.

Ability to deal with problems involving several concrete variables in standardized situations.

Ability to work collaboratively in a team environment.

Excellent interpersonal skills with a focus on customer service.

Benefits

Camden County College offers a comprehensive benefits package to our full-time employees that includes medical, prescription, dental plans, life insurance, short & long- term disability, retirement plans, and a flexible spending account. The College also offers a generous paid time off policy, as well as paid holiday time. Additional benefits include an Employee Assistance Program (EAP), tuition reimbursement, tuition waiver programs and professional development opportunities.

Special Instructions for Applicants

Please note: This position is fully in-person. Remote work is not available. A flexible work schedule is required with occasional shift changes and overtime support.

This position requires frequent and constant lifting / carrying of up to 50lbs as well as frequent pushing of up to 200 lbs. Mobility to navigate to all areas of the College required. Routine bending, stooping, kneeling and reaching. Dexterity in working with computers is mandatory.

Published Salary Range

$45,000-$50,000

Job Open Date

01/27/2025

Job Close Date

Open Until Filled

Yes

Job Category

Administrative/Staff

Application Types Accepted

Main App - Applicant