IT Infrastructure Technician

I.

TITLE OF POSITION: IT Infrastructure Support Specialist II.

NATURE OF POSITION: This is a safety sensitive position.

This position requires a skilled and motivated Network Engineer or IT Specialist with hands-on experience in network infrastructure and firewall configuration.

This position is ideal for a proactive professional who thrives in a dynamic healthcare IT environment and is passionate about secure, scalable network design.

III.

QUALIFICATIONS: * Associate's (or higher) degree in computer science or related field preferred.

* Minimum 3 years of experience in network engineering or IT support with a networking focus.

* One or more relevant technical certifications (e.g.

A+, Network+, Security+) preferred.

* Basic understanding of desktop operating systems, various software applications and PC/Server/Network hardware.

* Basic understanding of Internet technologies and products.

* Basic understanding of electrical safety procedures.

* Proficiency in Cisco Firepower, VLANs, DHCP, DNS, and subnetting.

* Experience with VPNs, NAT, firewall rules, and wireless AP deployment.

* Strong troubleshooting and documentation skills.

* Ability to work independently and manage multiple priorities.

IV.

SALARY GRADE AND CLASSIFICATION: Non-Exempt Responsible to: Director of IT V.

RESPONSIBILITIES: * Under general supervision, provide technical software, hardware and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.

* Answering the help desk phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate.

* Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed.

* Follow defined procedures and policies to resolve recurring issues.

* Escalate or involve senior technicians on more sensitive or complex end-user problems.

* Perform related work as required.

* Has the ability to work remotely at the discretion of the supervisor and in alignment with GSP Health policies.

VI.

Preferred Skills * Cisco certifications (CCNA, CCNP) or equivalent experience.

* Familiarity with Microsoft 365, Intune, and Entra ID.

Experience in healthcare IT environments and compliance standards