Client Service Administrator

Insight Global is hiring for a Client Service Administrator with a large financial services client in Fairfield, IA. This position does require to work onsite 5 days a week. The Client Service Administrator will assist in the below tasks:

• Call scheduling (talking with up to 100 people a day)

o Making sure people are available to answer the phones

o Helping the transition team

o Will be able to take the call and give them the piece of mind that they're being taken care of

• Entering call consultation notes in Compass as a campaign

• Assist with staffing the phone loop - couldn't answer much beyond very basics, but the caller at least got a live person and could have an idea of roughly when their consultants meeting was over or such. Or our admin could sometimes catch them coming out of a meeting and go ahead and transfer over.

• Monitor voicemail box and distro to make sure things weren't getting accidentally buried and overlooked, submitting things from this distro like TOA reimbursements.

The hourly compensation for this role is $19/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Required Skills & Experience

• Customer Service mindset (white glove service)

• Can complete a 30-40 words per minute typing test

• Experience taking inbound calls (doesn't have to be call center)

o Talk Desk or other phone software systems

• Professional maturity, will be on external facing calls not just internal calls

• Basic Understanding of Microsoft Suite (Excel, Outlook, Simple Functions)

• Strong organization skills

• Can pass a background check

Nice to Have Skills & Experience

• Financial Industry experience

• Enjoys being challenged

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.