Computer Support Specialist

Salary : $42,536.00 - $68,016.00 Annually

Location : Punta Gorda, FL

Job Type: Full-Time

Job Number: 11

Department: City Manager

Division: Information Technology

Opening Date: 09/24/2025

Description

Normal Work Schedule: Monday - Friday 8:00am to 4:30pm. Additional hours, including weekends and holidays may be required.

Position Summary:

An entry level information technology position responsible for the support of most day-to-day activities involving the City's information technology end user interface, installing, troubleshooting, supporting and maintaining PCs, printers and peripheral components as well as the users on the system.

Example Of Duties

ESSENTIAL FUNCTIONS AND DUTIES include the following. Other duties may be assigned as dictated by operational necessity.

Consistently demonstrate exceptional customer service

Provide city departmental staff with first level contact via the Help Desk phone and problem resolution for hardware, software, and application issues.

Obtain and convey concise information via the ticketing system for citywide departments following IT documentation standards

Escalate tickets as appropriate to tier 2 Help Desk team as required.

Act as liaison between the Help Desk and City Departments internal support staff by providing onsite support to each facility to ensure accurate interpretation of the reported issue and maintain communication with clients during the resolution process

Develop and maintain knowledge of Help Desk supported products and services

Develop troubleshooting skills by utilizing available Help Desk tools and ITS Knowledge Base articles

Support other technical systems used throughout the city including, but not limited to security cameras and NVRs, web cams, access control systems and Council Chambers Audio/Visual system

Perform other duties and projects as assigned

Typical Qualifications

MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to carry out each essential duty or responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities; education and/or experience; and, certificates or licenses required in order to fill the position. In lieu of certain requirements listed below, Employee may accrue or acquire certain specified time in service, specialized skills, and/or certifications, thereby qualifying for this position through the City's career progression policy. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

KNOWLEDGE / SKILLS / ABILITIES:

Ability to organize work well, plan effectively, and use time productively

Possess exceptional customer service skills

Demonstrate excellent written and verbal communication skills

Self-motivated and able to adapt to changing dynamics in workflow

Ability to support staff both remotely and on site

Familiarity with Audio/Visual and security system troubleshooting for access control, security cameras, NVRs, and other similar equipment

Excels in a team environment

Aptitude to learn on the job from co-workers and supervisors

Flexibility in schedule to work weekends, evenings and on-call as necessary.

Ability to work with Windows 10, Microsoft Outlook and O365EDUCATION, EXPERIENCE, LICENSES AND CERTIFICATIONS:

Minimum AS Degree in Computer Science, or;

One year background in PC support.

A+ Certification highly desirable, but not required.

ITIL knowledge or certification desirable, but not required.

Valid Florida driver's license required.SUPERVISORY RESPONSIBILITIES:

• None

Supplemental Information

Essential Physical Abilities:

Code: Constant = 2/3 or more of the time

Frequent = from 1/3 to 2/3 of the time

Occasional = up to 1/3 of the time

N/A = Not applicablePhysical SkillsConstantFrequentOccasionalN/AHeavy lifting (45 lbs.. and over) X Moderate lifting (15 to 44 lbs.) X Light lifting (under 15 lbs.) X Heavy carrying (45 lbs. and over) X Moderate carrying (14 to 44 lbs.) X Light carrying (under 15 lbs.) X Reaching above shoulder X Use of fingersX Both hands requiredX Climbing (use of legs and arms) X Climbing (legs only) X Good near visionX Good distant visionX Both eyes requiredX Depth perceptionX Distinguishing basic colorsX Distinguishing shades of colors XGood hearing (with or without hearing aid)X Straight pulling X Pulling hand over hand XPushing X WalkingX StandingX Crawling X Kneeling X Bending X Balancing XStooping X Jumping XRunning XThrowing XDriving (cars, small vans, pick-ups, etc.) X Driving & operating (heavy equip., trucks, etc.)

X

Environmental Conditions:

Code: Constant = 2/3 or more of the time

Frequent = from 1/3 to 2/3 of the time

Occasional = up to 1/3 of the time

N/A = Not applicableEnvironmentConstantFrequentOccasionalN/AWork InsideX Work Outside X In the Heat X In the Cold X In High Humidity X In Dampness or Chilliness X In Dry Conditions XIn or with Noisy ConditionsX In Darkness X In or with Dusty Conditions XWith Silica, Asbestos, etc. XWith Fumes or Gases XWith Smoke or Flames XWith Chemicals XWith Solvents XWith Grease or Oils XWith Radiant Energy XWith Electrical Energy X On Slippery Surfaces XOn Uneven Surfaces XIn or With Moving Objects XIn or With Ladders/Scaffolding X At Heights above Ground Level XBelow Ground Level XIn Water XWith Explosives XWith Poor Ventilation XWith Odors XWith Unusual Fatigue Factors

X

Disclaimers:

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Individuals who cannot perform some of the requirements because they pose health or safety risks to themselves or other employees may be excluded from this position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by this supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise.

EMERGENCY RESPONSE STATEMENT:

Every City employee has emergency response responsibilities, though not every position will require routine assignments during an emergency event. All employees may be subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the employee's official job description. Assignments in support of emergency operations may be extensive in nature, with little advance notice, and may require employees to relocate to emergency sites with physically and operationally challenging conditions.

It is the policy of the City of Punta Gorda to recognize and fulfill its commitment to the community in the area of Equal Employment Opportunity. The City will not knowingly permit discrimination in hiring, promotion, or other conditions of employment with regard to race, color, religion, sex, age, or national origin.

Disclaimer: The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, environmental conditions, or qualifications required of employees assigned to this job.

Certain Service Members and Veterans, and the spouses and family members of such Service Members and Veterans, receive preference and priority, and that certain Service Members may be eligible to receive waivers for postsecondary educational requirements, and are encouraged to apply for the positions being filled.