Customer Service Representative

Job Title: Customer Service Representative

Location: Tucker, GA

Pay Rate: Up to $18.50/hr

Type: Contract

About the Role

This is not your typical call center role. As a Customer Service Representative in our Tucker warehouse, you’ll work directly with in-home delivery driver teams, supporting real-time dispatch, solving issues as they arise, and occasionally communicating with customers. Your role is essential in keeping operations running smoothly, ensuring on-time deliveries, and bridging communication between drivers, customers, and management.

Schedule & Shifts

Must be available Fridays and Saturdays

Guaranteed day off on Sunday

Rotating shifts:

First: 6:00 AM – 2:30 PM

Second: 12:00 PM – 8:30 PM

Key Responsibilities

Stay in phone contact with driver teams, troubleshoot delivery issues, and report delays.

Communicate with customers when needed, providing clear explanations and de-escalating issues.

Support real-time dispatch and track driver progress throughout the day.

Assist driver teams with end-of-day check-ins, ensuring compliance with warehouse processes.

Work alongside the Lead CSR and Operations Manager to document and escalate issues.

Requirements

Bilingual (Spanish & English) strongly preferred

Strong phone-based communication skills; calm yet assertive under pressure

Dependable and flexible with scheduling needs

Basic computer skills (Excel, GPS tracking tools, email)

Preferred Background

Experience in dispatch, logistics, warehouse, or delivery operations

Hands-on background in appliance/furniture delivery, handyman tasks, or assembly

Familiarity with Descartes, CLX, or similar systems is a plus

Why Join Us?

You’ll be part of a fast-paced, supportive team where no two days are the same. This role offers the chance to grow within operations, logistics, or customer service while helping deliver a seamless experience for customers.