Technology Support Lead - Cloud & Data Products

JobID: 210664616 Category: Technology Support JobSchedule: Full time Posted Date: 2025-09-11T13:56:26+00:00 JobShift: : Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in the Corporate Technology organization, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services.

Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities * Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm * Executes policies and procedures that ensure operational stability and availability * Escalates and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration * Provides end-to-end application or infrastructure service delivery for the successful business operations of the Corporate Technology applications * Analyzes and troubleshoots application issues, identifying root causes, and implementing solutions to prevent recurrence * Monitors systems for issues and responding to incidents promptly; includes leading the diagnosis and resolving technical problems to minimize downtime * Identifies opportunities to enhance system performance and implements optimizations to improve efficiency * Creates system automation and support tools to streamline processes and reduce manual workload for application support teams Required qualifications, capabilities, and skills * 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services * Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud, data products such as Databricks or Snowflake * Expertise in coding or automation scripting using Python * Practical experience with AWS * Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud * Proficient in observability and monitoring tools and techniques * Demonstrated experience in application and product support * Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills * In-depth knowledge of the financial services industry and their IT systems