Medical Assistant I

Position Summary: Performs direct and indirect patient care activities under supervision of licensed personnel.

Maintains clinical competency and provides assistance in that area when required.

Core Behaviors Dependability, Attendance and Punctuality.

a.

Unscheduled absences and tardiness must be minimal.

b.

Properly uses home clock and badges for clocking (if applicable). c.

Calls 2 hours prior to the start of a shift.

d.

Demonstrates respect for others time by arriving on time.

e.

Is ready to begin work by scheduled start time.

Safety a.

Communication/Teamwork.

b.

Safe working practices.

c.

Respect for others and patient privacy/dignity.

d.

Environment of Care/Employee safety/Emergency management.

e.

Incident Reporting.

f.

Promotion of safe practices and accident prevention.

g.

Hand Hygiene Compliance and Adherence to Policies, Procedures and Regulations a.

Demonstrates his/her knowledge and willingness to comply with all policies, procedures and regulations.

Organizational Priorities & Position-Specific Responsibilities / Performance Standards List the major duties/key responsibilities of the position with details on how to achieve that responsibility.

Classify each key responsibility under one of the UTMC Organizational Priorities: Service, Efficiency/Effectiveness or Quality/Safety.

Service Other duties as assigned.

a.

Performs duties assigned by the established deadlines.

Professionalism Interpersonal & Communication Skills.

a.

Creates & sustains therapeutic & ethical relationships with patients & health care team recognizing aspects of culture, age, gender & disability.

b.

Exhibits nonverbal, listening, explanatory, questions, & writing skills.

c.

Provides appropriate & concise written & verbal communication to allow for continuity of care.

d.

Maintains patient satisfaction & responds promptly to patient care needs.

e.

Follows ethical principles regarding withholding clinical care, patient confidentiality, informed consent & unanticipated adverse outcomes.

f.

Demonstrates accountability, commitment, sensitivity, & responsiveness to patients, staff, & in general business practices.

Efficiency and Effectiveness Management of physician patient flow.

a.

Ensures that patients are brought back to clinic and processed in a timely and efficient manner.

b.

Monitors and supervises daily patient load to ensure efficient daily flow.

c.

Maintains physician and RN satisfaction & responds promptly to patient care needs.

d.

Maintains patient satisfaction & responds promptly to patient care needs.

Medical Clinical Knowledge & Skills.

a.

Demonstrates knowledge of basic & discipline-specific medicine.

b.

Uses evidenced based practice & appropriate medical evidence to assist others in guiding clinical practice.

Systems-based Practice.

a.

Collaborates effectively with all members of the healthcare team to provide patient-focused care.

b.

Obtains, understands, & applies appropriate medical evidence (diagnostic tests, information technology & clinical research). c.

Uses available resources effectively to help physicians guide medical practice.

d.

Complies with hospital efforts to maintain a culture of patient safety.

Quality and Safety Patient Care.

a.Gathers essential & accurate information about his/her patients.

b.

Effectively develops & carries out patient management plans, including patient education/ counseling, & obtains appropriate consults when needed.

c.

Facilitates a multidisciplinary approach to provide patient-focused care.

Practice-Based Learning & Improvement.

a.

Demonstrates an investigatory & analytic approach to clinical situations.

b.

Evaluates his/ her patient care practices & makes improvements as needed.

c.

Expands his/her knowledge & facilitates learning.

d.

Contributes to multidisciplinary clinical care & /or case conferences.

Marginal Responsibilities None Essential Functions The essential functions are those functions that the team member who holds the position must be able to perform unaided or with the assistance of a reasonable accommodation.

The term "essential functions" does not include marginal functions of the position.

The performance of key responsibilities must meet expectations as defined in the performance standards of this position description.

Regular and reliable attendance is an essential function.

A team member who does not meet attendance standards outlined in the Personnel Policy, Attendance and Tardiness, is not qualified for this position.

Ability to report for work in a condition to perform job responsibilities and essential functions in a safe and productive manner.

Ability to meet the physical requirements for the position.

Ability to get along with others and consistently engage in and promote positive interactions in the workplace.

Regular and reliable attendance is an essential function.

A team member who does not meet attendance standards outlined in the Personnel Policy, Attendance and Tardiness, is not qualified for this position.

The performance of key responsibilities must meet expectations as defined in the performance standards of this position description.

Ability to meet the physical requirements for the position.

Ability to get along with others and consistently engage in and promote positive interactions in the workplace.

Ability to report for work in a condition to perform job responsibilities and essential functions in a safe and productive manner.

Ability to read and understand medical documentation Ability to demonstrate knowledge of medical terminology Ability to read documents and assimilate ideas Ability to respond to varied personalities and maintain composure during stressful situations.

Ability to retain information and maintain confidentiality Ability to receive, process and communicate in oral, written and keyboarding formats.

Ability to assess and solve problems.

Supervisory Responsibilities # team members reporting directly to this position 0 # team members reporting indirectly to this position 0 Bloodborne Pathogen Category Category I Team members who have routine duties/tasks with potential for exposure to blood and other potentially infective body fluids.

Personal Protective Equipment Lab coat Latex gloves Dust and fume/mist respirator Nonsterile gown Position Qualification: Education Degree / Diploma Type Program Required/Preferred (and/or) Experience Years of Experience Type of Experience Required/Preferred (and/or) Years of Experience can be related experience and/or training; or equivalent combination of education and experience.

Licensure, Certification, Registration Comments Language Skills Skill and Description Ability to read and interpret safety rules, operating and maintenance instructions and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak before groups of team members.

Mathematical Skills Skill and Description Ability to add, subtract, multiply and divide all units of measure using whole numbers, common fractions and decimals.

Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability Ability and Description Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

Skills and Abilities Skill/Ability and Description Ability to work in high stress environments and make decisions quickly Ability to respond to varied personalities and maintain composure during stressful situations Demonstrates competency in physical assessments.

Ability to problem solve Ability to retain information and maintain confidentiality Ability to continue customer service aptitudes during high volume work loads.

Ability to establish and maintain effective relationship with staff and customers.

Equipment Stethoscope Thermometers: temporal artery and oral Copier Fax machine Multi-line telephone Computer Printer Scales Physical Demands Frequency Table 8 hour shift10 hour shift12 hour shift Occasionally (1-33% of day)Up to 2.5 hrsUp to 3 hrsUp to 4 hrs Frequently (34-66% of day)2.5 - 5 hrs3 - 6.5 hrs4 - 8 hrs Continuously (67-100% of day)5 hrs or more6.5 hrs or more8 hrs or more Physical Demands Occasionally Frequently Continuously Climbing X Balancing None Kneeling X Crouching None Crawling None Reaching X Standing X Standing Work X Walking X Static Position None Physical Demands Continued Sitting X Pushing None Pulling X Fingering X Grasping X Feeling X Talking X Hearing X Seeing X Physical Demands Continued Repetitive Motions None Carrying None Driving None Lifting (weight) Occasionally Frequently Continuously Up to 10 lbs None Up to 25 lbs None Up to 50 lbs None Up to 100 lbs X More than 100 lbs X Lifting (level) Low-Level (between floor and 36") Mid-Level (between 36" and 55") High-Level (exceeding 55" or overhead) Up to 10 lbs X X Up to 25 lbs X X Up to 50 lbs X Up to 100 lbs X More than 100 lbs None Pushing / Pulling Up to 40 lbs Up to 80 lbs More than 80 lbs Horizontal Push None Lateral Pull X Vertical Pull X Horizontal Pull X Environmental Conditions Occasionally Frequently Continuously Wet or humid conditions None Work near moving mechanical parts None Work in high, precarious places None Work in confined spaces None Hazardous chemicals X Outdoor weather conditions None Extreme cold (non-weather) None Extreme heat (non-weather) None Risk of electrical shock X Environmental Conditions Continued Occasionally Frequently Continuously Risk of radiation None Vibration None Standing surface condition None Vision Occasionally Frequently Continuously Close Vision X Distance Vision X Color Vision X Peripheral Vision X Depth Perception X Ability to Adjust Focus X Noise Conditions Occasionally Frequently Continuously Very quiet conditions None Quiet conditions None Moderate noise X Loud noise None Very loud noise None