Ticket Office Assistant

Posting Details

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Position Information

Posting Number:

20255733V

Position Title:

Ticket Office Assistant

Posting Type

Student

Hours/week:

10

Eligibility:

Work study preferred but open to all students

Semester

2025-2026 Academic Year

Location

Detailed Work Schedule

Weeknight and weekend athletic events.

Number of positions:

12

Department:

728-Athl - Ticket Office

Contact Name:

Gina Palermo

Contact Phone/Extension:

Position Summary Information

Job Description Summary:

In accordance with established policies and procedures, the Ticket Office Assistant provides exceptional customer service in person at the ticket office on game days for events hosted by Villanova Athletics.

Answer customer inquiries and process ticket sales via walk-up orders.

Responsible for daily reconciliation of ticket sales and payments.

Other assignments may include but are not limited to the compliance pass entrance, will-call distribution and scanning operations.

Perform other tasks as assigned by the Ticket Office staff.

Requirements:

Experience in an in-person customer service position.

Familiarity with MS Office applications (Word/Excel).

Applicants should be dependable, punctual and possess effective communication and problem solving skills, as well as strong attention to detail.

Must have a customer-friendly personality and project a positive image of the University and the Athletics Department to fans, donors, staff, students, alumni, and other groups.

Must be able to multi-task and work in a fast-paced environment.

Must be able to work weeknights and weekends as needed for events, including working all home football games.

Must have reliable transportation to and from athletic events.

Additional Information:

Athletic ticketed sports throughout the 2024- 2025 seasons include: Football, Women's and Men's Basketball, and Men's Lacrosse.

1-2 years customer service experience preferred.

Please attach a resume, cover letter and a copy of your VU Class Schedule.

Physical Demands Summary:

Some jobs require lifting, extensive walking and/or lengthy periods of standing along with exposure to both natural (i.e. weather) and event (i.e. music/crowd volume) related elements

Wage Rate:

$11.25

Posting Detail Information

Closing Date (11:59pm ET):

Open Until Filled

Yes