Performing Arts Front of House Manager and Administrative Support

High Point University is currently seeking a full-time Performing Arts Front of House Manager/Administrative Support in the School of Arts and Design.

As front of house manager, the applicant will oversee all front-of-house operations for performing arts events.

Provides clerical and administrative support in the areas of recruitment and cross-departmental collaboration and performs a variety of functions to assist the dean, chairs, and faculty in the daily operations of the department.

This position requires flexibility, attention to detail, and a commitment to supporting the artistic mission of HPU's performing arts programs.

Required in-person hours are 8:30am-5:30pm Monday-Friday.

During performance days, hours could range from 12pm-9:00pm or 1:00pm-10:00pm.

Some weekend hours will be required.

QUALIFICATIONS: Education: * Bachelor's Degree in Communications, Marketing, Arts Administration, Event Management, * or 5 plus years of equivalent experience.

Required Knowledge, Skills and Training: * Event Management: experience with ticket management software and box office management.

* University Environment: experience working in a university setting or experience working with students.

* Technical Proficiency: advanced skills in Microsoft Office Suite (Word, Excel, Teams, and Outlook). * Collaboration and Teamwork: strong interpersonal and organizational skills (workflow, coordinate activities, multi-task, and prioritize workload); commitment to the well-being of students, faculty, and staff at High Point University.

* Communication: excellent writing, editing, and customer service abilities.

* Problem-Solving: ability to address issues and operational challenges effectively for a range of stakeholders.

Highly Desired Knowledge, Skills and Training: * Design Skills: Graphic design experience preferred with focus on print materials and promotional content; advanced skills in Adobe Creative Suite (Photoshop, InDesign, Acrobat), and Wordpress.

ESSENTIAL FUNCTIONS: Event Operations * House Management: Attend all mainstage music, theater, and dance productions as house manager; oversee patron check-in and venue closure * Staffing Coordination: Recruit, hire, and manage student ushers and front-of-house staff for all events * Venue Preparation: Coordinate with facilities management to ensure performance spaces are properly set up * Patron Services: Handle ticket inquiries, cancellations, exchanges, and special accommodation requests Ticketing & Marketing * Ticketing System Management: Populate Ludas ticketing platform with event details and manage online sales * Audience Communication: Maintain subscriber email lists; send event announcements and reminders (2x monthly for music events) * Program Creation: Collect content and design programs using Adobe InDesign * Marketing Materials: Create season posters, lobby signage, promotional materials, and social media content * Audience Development: Build and maintain patron databases for high schools, community groups, and special events Administrative Support * Calendar Management: Create comprehensive performing arts calendar from departmental schedules; coordinate with campus-wide event planning * Data Management: Assist with student tracking databases; create surveys and forms for information gathering * Financial Operations: Assist with purchase orders and personal service agreements for performing arts departments * Academic Support: Assist with auditions, convocations, campus visits, and student recruitment activities Facility & Operations Management * Event Catering: Arrange catering for opening nights, faculty meetings, and special events * Mail & Supplies: Handle departmental mail distribution and maintain office supply inventory * Meeting Support: Assist dean and department chairs with committee meetings and materials preparation Additional Responsibilities * Photography & Archives: Upload performance photos to SharePoint * Analysis & Reporting: Provide attendance statistics and audience analysis after events * General Support: Assist with various School of Arts and Design initiatives as needed ACCOUNTABILITY: * Reports to: Dean of the School of Arts and Design * Supervision: May coordinate work assignments for student employees * Interaction: Regular contact with university staff, students, faculty, and general public Please be sure to provide a cover letter and resume.

For additional questions regarding this position, please contact Doug Brown, Chair and Associate Professor of Theatre at .