Catering & Sales Manager

Primary function is to provide support to the sales managers through execution of paperwork, coordination of details and providing assistance in the sales/catering process.

ESSENTIAL DUTIES

Prepare proposals and contracts as requested/required by sales managers in a timely manner and follow through to completion

Prepare contracts using the create/edit merge documents in Delphi

Fax documents and retrieve/deliver incoming faxes to mailboxes

Create labels and mass mailings as requested/required by sales managers

Distribute outgoing mail (AM & PM) to the Executive Office and retrieve mail from the Executive Office for distribution to mailboxes

Prepare sales kits

Compose letters and general correspondence

Create accounts and bookings in Delphi

Inputs all pickup into Delphi

Inspects site rooms upon request

Translate when requested

Provide excellent customer service

Retrieve, log and distribute leads (lead catcher)

Practice and maintain good telephone techniques. Answer phones by the 2nd ring

Communicate and obtain complete, detailed information in a professional, courteous manner in the shortest amount of time possible

Good verbal communication and listening skills are required

Process all correspondence as assigned using proper grammar, set-up, spelling and composition within the assigned time limits

Maintain office files in an organized manner for easy access and future reference

Provide positive, professional guest contact, making guests feel comfortable. Answer guests' questions and solve guest problems, thereby reducing guest complaints

Copy and/or compile information as required/requested and distribute on a timely basis to communicate essential information with staff and all hotel departments

Take and distribute messages. All messages should include the name of the caller, nature of the call, phone number of caller, date and time call was received. Obtain complete and accurate information and distribute to the receiving party on a time basis

Accurately type all contracts, proposals, etc. as instructed by the sales managers. Distribute the items on a timely basis to appropriated staff and clients

Maintain a well-organized, clean and appealing facility and enhance the image of the sales office to make clients feel comfortable and maximize productivity

QUALIFICATIONS/SKILLS

Type at least 50 wpm; proficient computer skills: proficient in Word, Excel & Outlook. Delphi knowledge a plus

Must be flexible enough to work any shifts including evening, weekends and holidays

High school diploma or equivalent

At least one year of hotel or retail guest service experience.

Good written and verbal communication skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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