Enterprise Network Engineer

Summary Required - Candidates MUST live in the state of Ohio and be a U.S.

citizen or a Green Card holder.

Organization Summary FCDC provides cost-effective, business-driven, collaborative, and secure IT services and solutions to public service agencies throughout Ohio's most dynamic county.

Our goals are simple but expansive: to be the most trusted enterprise technology service provider for Franklin County and a national leader in digital government services.

Every day, the FCDC team empowers local government departments, agencies, teams, and nonprofits to deliver top-notch services to residents and businesses in central Ohio, and we take pride in the work they accomplish with our support.

Job Summary Enterprise Network Engineers, reporting to the Enterprise Network Manager, have a range of responsibilities based on experience and skill levels, with performance expectations identified within one of three position levels (1, 2, 3). Enterprise Network Engineers iteratively research, design, deploy, administer, monitor, and collaboratively support the Franklin County Data Network (FCDN) -- a complex multi-site network of wired and wireless local and campus networks, public telecom circuits, private WAN and SD-WAN services, and all the switching, routing, and gateway devices required to keep FCDC clients in contact with data and applications anytime, anywhere.

Enterprise Network Engineers manage network components including copper and fiber cabling assets (in cooperation with Public Facilities Management), switches, routers, TCP/IP subnetting and addressing, VLANs, firewalls, Wi-Fi equipment, monitoring and alerting systems, management software, load balancers, Internet and private telecom circuits, and anything else focused on keeping users and applications in reach of one another.

To be successful, Enterprise Network Engineers must coordinate with FCDC Partner Experience Managers (PXMs), client contacts, and peer engineering teams to successfully complete projects for new installations, upgrades, and feature updates, as well as resolve problems that appear unexpectedly or develop over time.

Employees new to FCDC or promoted into new positions must successfully complete a 180-day probationary period, and all employees must adhere to current Employee Handbook policies.

Essential Duties and Responsibilities To perform this job successfully, employees must be able to perform each essential duty and fulfill each responsibility to a satisfactory degree.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The essential duties and responsibilities for all Enterprise Network Engineers (levels 1, 2, and 3) include: * Analyze network requirements in collaboration with security, server, and application teams and contribute to the design of network systems to accommodate current and future requirements * Devise network upgrade migration plans, including step-by-step procedures that minimize downtime and maximize the odds of upgrade success * Install and maintain local area network (LAN) hardware and software systems, using contemporary network management practices and systems * Monitor and maintain network stability and performance using a mix of manual checks, diagnostic tools, and automated monitoring and alerting platforms * Plan network upgrade outages in collaboration with peers and application owners and users; communicate outage event status before and after outage windows * Build and maintain graphical and written network documentation for technical peers * Develop strong knowledge of 802.11 Wi-Fi networking technologies, protocols, and deployment techniques, including Radio Frequency (RF) design and deployment considerations and testing tools * Develop knowledge and experience of network access control systems, usually integrated with Active Directory, for user and device authentication using 802.1x protocols or their equivalent * Cross-train peer engineers in networking technologies and management, actively sharing and documenting system information to avoid single points of failure in team knowledge and capability * Build and maintain awareness of ITIL frameworks and apply them appropriately within the FCDC environment * Actively utilize assigned incident management systems to track and communicate incidents and problems in writing; document work completed to resolve incidents and problems, and communicate with event stakeholders * Actively utilize assigned project and task management systems to track and communicate project and task work progress in writing * Participate in a limited on-call rotation to provide emergency diagnosis, assessment, and support * All other duties as assigned BASELINE REQUIREMENTS Enterprise Network Engineer 1 Enterprise Network Engineer 2 Enterprise Network Engineer 3 Technical Skills Layer 1 and Layer 2 network familiarity with some hands-on experience and limited support work; Layer 3 network and Wi-Fi conceptual understanding with limited hands-on work; some work on Cisco command line in lab situations or Meraki dashboard; somewhat limited real-world network support experience; strong basic IT troubleshooting skills ready to expand into the network arena Layer 1 and 2 network expert; strong Layer 3 conceptual understanding and hands-on experience in multi-LAN networks including VLANs; effortless fluency with Cisco command line and Meraki dashboard; strong skills with Wi-Fi design and support; exposure to or experience with Software Defined Network platforms; hands-on experience with firewall and ACL rules design and traffic troubleshooting; solid network documentation skills with Visio; familiarity with planning facility cabling for construction projects; some experience with WAN and/or SD-WAN circuits, equipment, and service providers; highly experienced network troubleshooter with proven record; some ability to relate network knowledge to other IT staff Layers 1, 2, and 3 network expert; deep hands-on experience with multi-LAN networks, WAN circuits and services, Wi-Fi systems, and Software Defined Network platforms (Cisco NDFC); effortless fluency with firewall and ACL rules and related troubleshooting; expert network documentation skills with Visio; hands-on experience with network cabling construction projects from planning through delivery; strong capacity to relate network design and troubleshooting knowledge to other engineers and IT staff, including the ability to mentor new network engineers; moderate capacity to relate network design concepts to non-IT stakeholders; can plan sophisticated network deployment and upgrade projects and estimate budgets and resource requirements; can act as solo project manager mixing internal and external resources in a unified timeline Qualifications QUALIFICATIONS Enterprise Network Engineer 1 Enterprise Network Engineer 2 Enterprise Network Engineer 3 Education NOTE: Relevant IT work experience years can be converted to formal education years at a ratio of 2:1 Preferred: 2-year (Associate) or 4-year (Bachelor's) degree Required: High school diploma Preferred: 2-year (Associate) or 4-year (Bachelor's) degree Required: High school diploma Preferred: 4-year (Bachelor's) degree Required: 2-year (Associate) degree Work Experience NOTE: General IT support and/or system administration work experience years can be converted to network engineering experience years at a ratio of 4:1 Preferred: 2+ years of hands-on network administration and/or engineering experience in a multi-floor network of 480+ ports, including switches, VLANs, routers, fiber and copper cabling, and Wi-Fi systems with direct end-user support and troubleshooting Required: 1+ years of hands-on network support and/or administration experience in a network of 192+ switch ports, copper cabling, and Wi-Fi systems, with direct end-user support and troubleshooting Preferred: 4+ years of hands-on network administration and/or engineering experience in a multi-site network of 1,200+ ports, including switches, routers, firewalls, load balancers, VLANs, fiber and copper cabling, Wi-Fi, Internet, WAN circuits, firewalls, VoIP systems, and monitoring applications, with direct end-user support and troubleshooting Required: 3+ years of hands-on network administration and/or engineering experience in a multi-floor network of 480+ ports, including switches, VLANs, routers, firewalls, fiber and copper cabling, and Wi-Fi systems with direct end-user support and troubleshooting Preferred: 7+ years of hands-on network design, engineering, and administration experience in a complex multi-site network of 2,400+ ports, including switches, routers, firewalls, load balancers, VLANs, fiber and copper cabling, Wi-Fi, Internet, WAN circuits, firewalls, VoIP systems, and monitoring applications, with escalated support and troubleshooting Required: 5+ years of hands-on network administration and/or engineering experience in a multi-site network of 1,200+ ports, including switches, routers, firewalls, load balancers, VLANs, fiber and copper cabling, Wi-Fi, Internet, WAN circuits, firewalls, VoIP systems, and monitoring applications, with escalated support and troubleshooting Certification Preferred: One or more relevant and recent IT certifications from major manufacturers and/or testing services e.g., Cisco CCENT, CCNA, CompTIA Network+, Server+, A+, Microsoft MCP, VMware VCP, etc.

Required: None Preferred: One or more relevant and recent network engineering certifications from major manufacturers and/or testing services e.g., Cisco CCENT, CCNA, Microsoft MCP, VMware VCP, etc.

Required: CompTIA Network+ or better, acquired or renewed within the last 5 years Preferred: Two or more relevant and recent network engineering certifications from major manufacturers and/or testing services e.g., Cisco CCENT, CCNA (in any specialty), Microsoft MCP, VMware VCP, etc.

Required: Cisco CCNA (in any specialty) or better, acquired or renewed within the last 5 years Supplemental Information PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.

The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms.

The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.

There would be regular job duties that require the kneeling, and/or crawling, in cramped spaces.

The employee must occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock.

The noise level in the work environment is usually moderate.

Franklin County Data Center offers a complete benefits package to full-time employees including; health care, dental care, life insurance, long and short term disability insurance, holidays, vacation, sick leave, deferred compensation plans, transportation and credit union.

To learn more details, visit our benefits page.