Airline Catering Administrative Manager

GAT Sky Cafe is seeking dynamic, dependable, and motivated individuals to join our team at Austin International Airport!

Administrative Account Manager

Role Purpose Statement

Acts as a liaison with all department Managers in the Flight Kitchen and airline(s) regarding performance issues and customer's requests. He/she will be responsible for coordinating and directing menu presentations, spec changes and schedule changes with the airlines.

Main Duties

Account Management for all airline accounts, office supplies, auxiliary vendor accounts

Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the Flight Kitchen, the airlines, and local operations.

Ensure accurate billing and provisioning to the airline

Maintain daily par levels and inventory control in accordance with customer standards

Ensure equipment inventory is taken in a timely and accurate manner

Ensure the on-time departure of all flights using catering guidelines

Support the respective departments regarding all airline cycle changes

Monitor and ensure compliance with customer specifications and equipment, policies, and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager

Maintain customer specifications and monitor changes

Ensure that the airlines measurement system is considered in each department

Coordinate and participate in all Flight Kitchen evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely manner

Monitor and ensure Flight compliance with the airline's safety expectations

Develop, document, and maintain flight attendant comment and delay database

Support the Food Department in menu presentations as needed.

Assist in Chef tables with Food Safety

Track quality scores

Ensure par levels of local inventory and specific goods (supplies and services)

Participate in special customer projects Leadership

Ensure that the areas of responsibility is properly organized, staffed and directed

Guide, motivate and develop the subordinate employees within the Human Resources Policy

Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team

Make the company's values and management principles live in the department(s)

Plan / Implement and control the cost budget in area of responsibility; initiate and steer corrective actions in case of deviations

Participate and support company sponsored initiatives such as Food Safety, HACCP, IFSC, Spring Shot, Employee Safety and etc.;

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