Associate Banker (Part Time)

About the Organization

We are people serving people. Established in 1849, Ives Bank is a full-service community bank rooted in history and positioned for the future. We provide a full array of deposit, savings, and lending services for individuals and businesses. Through modern banking technology, our customers can access to their accounts and manage their money anytime, on the go. We are committed to employing highly-motivated people who value customer care, professionalism, and team success.

EOE Statement

Ives Bank is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Position

Associate Banker

Full-Time/Part-Time

Part-Time

Description

Job Title: Associate Banker

Department: Retail Banking

Location: Greater Danbury Area

Summary: The Associate Banker accurately records customer checks, deposits, and withdrawal transactions and provides outstanding service to the organization's customers. Correctly verifies customer information including names, dates, and account numbers to ensure safety of transactions. Works cohesively in a team environment to achieve personal and branch goals. Displays motivation and enthusiasm within the team.

Key responsibilities include, compliance with all banking regulations and the policies and procedures established by management, building customer relationships, accurately recording daily transactions, identifying products and services that will benefit customers and efficiently accomplishing customer requests.

Reports To: Branch Relationship Manager

Key Responsibilities:

Transaction Accuracy

Processes a wide variety of customer transactions including deposits, withdrawals, payments, and other miscellaneous transactions

Processes transactions within limits of established policy accurately and efficiently and seeks approvals when required

Balances cash drawer daily for both the cash and transaction totals

Transaction Processing

Efficiently and accurately records checks, deposits, withdrawals and other transactions into the computer systems

Effectively addresses customer questions; successfully managing periods of heavy traffic at the branch

Customer Relationships

Provides outstanding service that achieves high customer satisfaction and builds strong, long-term customer relationships

Promptly addresses and resolves customer concerns and inquiries in a positive, confident manner

Consistently makes time to be friendly, get to know our customers and make every customer feel important

Product Knowledge & Recommendations

Shows knowledge of the products and services offered by the organization

Reviews current accounts and customer requests to determine new products and services that will benefit the customer

Identifies customer needs and refers customers to appropriate branch personnel

Refers customers to the correct departments and contacts that provide specific products or services

Sales

Achieves daily, weekly and monthly referral goals

Reviews Incentive compensation for accuracy and communicates personal progress

Works in a team environment

Efficiently uses the bank's CRM and follows up on leads

Compliance & Security

Complies with BSA requirements relating to Suspicious Activity Reporting, Currency Transaction Reporting, OFAC and red flags

Follows all bank policies and procedures

Is aware of and complies with CRA guidelines and policies, ethics policy, and the bank's non-discrimination policy; complies with all regulations

Comply with all daily, monthly and quarterly Security procedures

Report issues or complaints to a supervisor for follow-up

Secure all documents and confidential data following the "clean desk" policy; lock computer screen and secure equipment when leaving desk or station

Lock and secure cash drawer and teller station when leaving station

Follow all daily security procedures with entering and leaving the branch; secure all teller line doors and break room areas

Greet and/or acknowledge customers as they come into the branch and report any unusual occurrence to the supervisor

Support other branches with staff as needed

Position Requirements

Job Requirements:

Educational and experience requirements include:

High School Diploma or GED

Knowledge of banking customer service principles and processes Ability to use mathematics to accurately compute routine transactions

Strong interpersonal skills including verbal communication and listening skills Strong computer and electronic skills

Ability to use banking software Strong critical thinking abilities

Relevant experience performing clerical activities

Ability to multi-task and prioritize in a busy, fast-growth environment

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hours Per Week

None Specified

This position is currently accepting applications.