Business Office Associate - Lead

7267 - Wichita - 10221 E Kellogg Dr, Wichita, Kansas, 67207 CarMax, the way your career should be!

Summary: Peer leader and mentor to Business Operations Associates, responsible for delegation and follow-up of assigned work, processing and review of paperwork associated with sales and appraisal purchases, and providing and modeling iconic customer service.

Essential Duties and Responsibilities: * Performs all essential duties and responsibilities of Business Operations Associate at a successful level as needed.

* Participates in the "Manager on Duty" role - responsible for delegating and directing the Business Office workflow including customer facing and non-customer facing tasks, answering questions related to transactions, and following up on assigned tasks.

* Participate and/or lead weekly leadership calibration discussions (LAB Meetings) and develops plans for observing Associate performance and addressing individual developmental needs.

* Mentors, coaches, and develops Associates in the Business Office to improve performance and grow next-level talent.

* Serves as the functional expert for state-specific and CarMax process knowledge, to reinforce execution and navigate complex problem-solving.

* Provides iconic customer service by listening, answering customer questions and resolving escalated customer concerns.

* Collaborates between store and Home Office teams to reconcile critical accounting, compliance, and customer service functions.

* Assesses risk in Asset Protection reviews and approves store cash handling procedures.

* Assists store personnel, other locations, and all store departments in their daily functions while adhering to CarMax guidelines.

Qualifications: Work requires ability to: * Model what good looks like when interacting with Associates, customers and vendors * Create maintain a positive work environment * Delegate effectively in order to meet deadlines * Follow up with Associates inside and outside of the Business Office * Make decisions using independent and sound judgment * Resolve customer and associate concerns * Read, interpret and transcribe data in to maintain accurate records * Understand numeric filing system * Use word processing, spreadsheet and other programs, displaying intermediate PC skills * Multi-task in a high energy, fast-paced work environment * Lift objects that weigh as much as 15-20 lbs * Speak and listen effectively while working with internal and external customers in person and over the phone * Complete CarMax provided training, allowing for cross-training and full coverage of Business Office Working Conditions: * Pleasant but noisy office environment * May require walking or standing for extended periods of time * Flexible work hours with opening and closing shifts that includes nights, weekends, holidays * Wears CarMax clothing (acquired through the company) at all times while working in the store Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.