Field Service Truck Technician

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset...our employees.

What You Will Be Doing:

As a Field Service Truck Technician you will perform truck repairs at customer facilities.

Primary Responsibilities:

Works in a neat and orderly manner, maintaining a safe work environment and a constant focus on completing the task at hand safely.

Proficiently and accurately perform maintenance, diagnose and repairs

Apply specific failure analysis techniques and procedures in determining root cause of failures and relaying that information to customers and office personnel

Cares for and maintains customer machines/equipment to the highest standards and ensures co-workers are doing the same

Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed

Write full reports on findings from field service events, with clear, concise information

Communicate effectively and professionally with customers on the status of their maintenance and/or repairs.

Must be willing to work overtime as required depending on customer needs & fluctuating workloads, also need to be available for after-hours calls as needed.

Must be able to obtain a CDL license if requiredAdditional Responsibilities:

Participate in required safety program, and work in a safe manner.

Additional duties as assigned by manager.Who We Are Looking For:

To be successful in this position you should have prior experience diagnosing and repairing school buses and Cummins engines, the knowledge of tools applicable to the position and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

Education/Experience:

High School Diploma or equivalentRequired Qualifications/Skills:

Technical Knowledge of School Bus systems

Strong Diesel Engine Knowledge (preferably Cummins Medium Duty)

Strong technical/mechanical ability

Able to work with very little supervision

Basic knowledge of Microsoft Office Software

Good Driving Record

High level of responsiveness, and a strong proactive attitude to problem solving

Committed to Quality and a high level attention to detail

Ability and motivation to learn quickly.

Excellent written and oral communication skills.Preferred Qualifications/Skills:

Technical Degree or Certification a plus.

CDL is a plus, but not required.Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

Safety: We value the lives and health of our team and customers above all else.

Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.

Teamwork: We work as one across our organization for the benefit of our customers.

Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.

Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

Acting in a safe manner

Exhibiting honesty and integrity

Acting in a fair and ethical manner

Team mentality

Delivering quality results

Embraces change / improvement

Exhibiting superior customer service skills

Exhibiting pride and ownership

Working with a sense of urgency

Exhibiting a winning attitude What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

Competitive Pay

Individual Bonus Opportunities Available

Technician Tool Allowance

401k Plan Strong Company Match

Employee Profit Sharing

Financial Wellness CoachingEmployee Wellness Program

Medical, Vision, Dental Insurance

Prescription Drug Coverage

Flexible Spending Accounts

Short & Long Term Disability

Group Life InsurancePersonal Time Off

Paid Holidays

Paid Sick Leave Career Development

Tuition Reimbursement

Ongoing Training

Advancement Opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.