Dynamic PC Support Techician

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.

Responsibilities

Provide customer support for designated equipment

Answer client questions in a professional manner

Accept and deliver all service calls assigned within the established service level agreement for each client

Meet established customer service satisfaction criteria as outlined in established guidelines and policies

Complete all administrative tasks associated with each call as documented in established policies and guidelines

Complete real-time reporting of all calls as documented in established policies and guidelines

Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client

Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements

Report all activity in an accurate and timely manner

Understand all Safety policies and guidelines and work within the guidelines of policies daily

Additional requirements may exist if offer of employment is extended

Other duties may be assigned to meet business needs

Qualifications

Education and Experience:

Typically requires technical school certification or equivalent and 0-2 years of relevant experience

Previous customer service experience is a plus

Certifications and/or Qualifications:

Maintain all required OEM Certifications as directed by Management

Knowledge of relevant software and hardware

Valid Driver's License and reliable transportation with valid registration and adequate insurance

Skills:

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to drive long distances, and occasional overnight assignments within other geographies

Ability to lift and or move various computer equipment up to 50 lbs

Must own a basic repair tool kit

Equal Opportunity Employer

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