Technical Support Analyst

Job Position: Technical Support Analyst

Location: Colorado Springs CO 80903

Pay Rate: $24.02 - $28.84 / hr on W2

Shift: Monday - Friday 8:30am - 5pm

Purpose: Perform systems administration and support tasks Analyze, document, test, maintain, troubleshoot PC hardware/software Assist with IT support projects.

Key Responsibilities: Provide in-person IT support to walk-in users Reinstall OS images and update computers Replace broken desktop/laptop hardware

Ensure repaired computers are updated and functional Escalate complex service requests appropriately

Essential Functions (Approximate % of Time): 15%: Repair software/hardware, reinstall systems, manage backups/restores, coordinate with vendors 10%:

Provide hands-on assistance and troubleshooting for walk-in customers 25%:

Build and maintain OS images; ensure compatibility, patching, and custom configuration 10%:

Support new product launches; document and train staff; liaise with vendors 20%:

Manage equipment disposal securely and document process 20%:

Replace and configure computers; coordinate setups; collect old equipment; update records

Distinguishing Characteristics: Entry-level position in Technical Support

Analyst series Performs routine tasks with direct supervision

Used as a training role; limited prior experience required

Required Competencies: Human Collaboration Skills: Provide advice, solve problems, persuade for cooperation

Reading: Intermediate (manuals, documentation, etc.)

Math: Intermediate (fractions, percentages, measurements)

Writing: Intermediate (reports, business

letters, summaries) Additional Notes: Regular and predictable attendance required.