Process Manager - Sr

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Job Title: Process Manager/Project Manager

Location: Richmond, VA OR McLean, VA - Hybrid

Duration: 8 months (with possible extension or conversion)

Introduction

Join our dynamic team IL, where you'll have the opportunity to work in a vibrant city known for its diverse culture and rich history. You'll be part of an innovative environment focused on delivering exceptional results and putting the customer first. This is a hybrid role offering flexibility and a chance to collaborate with passionate leaders to enhance our risk profile.

Required Skills & Qualifications

3 years of Project Management or process management experience

3 years of experience in Risk management

Business Process Management (BPM) Certification

Project Management Professional (PMP) or Six Sigma Certification

Experience in the Banking, Financial Services, and Insurance (BFSI) sector

Preferred Skills & Qualifications

Bachelor’s Degree or Military experience

At least 1 year of experience supporting, partnering, and interacting with internal business clients

1 year Risk Event/Issue Manager experience

Proficiency with G Suite and JIRA

Day-to-Day Responsibilities

Guide business customers through Risk Event and/or Issue containment and remediation

Collaborate with internal process owners, analysts, tech, and third parties

Analyze and interpret Risk Event and/or Issue results to determine appropriate corrective actions

Provide recommendations and guidance to the business

Coordinate, influence, and negotiate to ensure timelines are met and remediation projects move forward

Drive investigation of root cause and problem-solving for remediation projects

Maintain all artifacts, evidence, and entries into the system of record

Facilitate training and development of others, as necessary

Use judgment to escalate situations to leadership in a timely manner

Facilitate meetings effectively