Entry-Level Customer Service Representative

About the Organization

Rochester 100• Inc. was established in 1962 and began by manufacturing vinyl plastic holders. By 2000, Rochester 100• began research into ultrasonic polypropylene welding machines and developed a patented method for welding polypropylene material. With this patented method, Rochester 100• began manufacturing NICKY'S• Folders as a better quality alternative to paper folders. Rochester 100• continues to manufacture custom vinyl products for a variety of purposes.

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Position Overview:

We are looking for an applicant that is enthusiastic and ready to work in our Nicky's Folder and/or Vinyl Holder customer service department. Your role would include processing customer orders, managing inquiries via phone and email, handling complaints, and ensuring a high level of customer satisfaction.

Key Responsibilities:

Answer incoming calls and respond to customer emails in a timely manner.

Assist customers with product inquiries, order status, and troubleshooting.

Collaborating with internal teams to resolve customer issues efficiently.

Uphold a professional and friendly demeanor at all times.

Assisting with general administrative tasks as needed.

Qualifications:

Proficient with the basic use of computer functions.

Proficient in Microsoft Office suite and Google Workspace.

Experience with the Zendesk customer service platform is a plus.

Ability to multitask and prioritize in a fast-paced office environment.

Strong verbal and written communication skills is required

Strong attention to detail

Ability to handle high call volumes while maintaining accuracy

Team oriented but able to work independently

High school diploma is required.

Why Join Rochester 100?

Competitive pay and benefits package.

Opportunities for career growth and development.

A supportive and collaborative work environment.

Be apart of a family owned company that takes great effort to ensure all employees are happy and excited to come to work.

Be apart of yearly company wide parties geared towards celebrating our employees and the great work they do.

Compensation

Hourly pay rate beginning at $17.00/hr

Full-Time/Part-Time

Full-Time and/or Part-Time

Location

Rochester 100 Inc

Position

Customer Service Representative

This position is currently accepting applications.