IT Project Manager

Job Title: IT Project Manager

Location: Atlanta GA 30328

Duration: 12+ months on contract with possible extension

JOB DESCRIPTION:

The Strategy and Integration team within Client’s, Payments: Consumer and Small Business division has three functions: Partner Integrations, CRM (Client) Enablement, API Product Management. In this exciting opportunity you will be an integral part of the Partner Integrations team ensuring our Financial Institutions and Cobrand partners are successfully set-up to connect to Client and their successful implementation of APIs that enhance the cardmember experience that differentiates our B2B partners from their competitors. We are seeking a detail-oriented and client-focused Partner Integration Implementation Manager to lead and coordinate technical onboarding projects between Client and our partner Financial Institutions & Cobrand partners. In this role, you will manage the full implementation lifecycle of data exchanges (batch files), Single Sign-On (SSO), and various credit card payment API integrations, working directly with both our partners (financial institutions) and Cobrand partners (merchants) and their 3rd party digital providers.

This is a dynamic, cross-functional role that requires strong communication skills, a knack for translating technical requirements, and the ability to manage multiple projects simultaneously. If you enjoy interacting with B2B customers, following procedures, conducting repeatable activities, talking about technology, and able to navigate curve balls this is the role for you.

Key Responsibilities:

Project Coordination & Execution:

Lead end-to-end implementation of technical integrations including: Ø Batch file data exchange setup

Ø Single Sign-On (SSO) integrations

Ø Credit card payment API implementations

Act as the primary point of contact for assigned projects, managing communications between Client, Financial Institutions, and third-party providers (e.g., Fiserv, FIS, Alkami, Candescent).

Maintain accurate and up-to-date project tracking using Client.

Customer Communication & Relationship Management:

Conduct regular touch base calls and send proactive email updates to ensure clients and their vendors stay informed and on schedule.

Explain technical concepts and integration requirements in a clear and approachable manner to both technical and non-technical stakeholders.

Maintain a high level of professionalism, diplomacy, and responsiveness in all client interactions

Project Oversight:

Manage multiple concurrent integration projects, ensuring milestones are met and blockers are addressed promptly.

Coordinate internal and external meetings, document outcomes, and track next steps.

Stakeholder Alignment & Reporting:

Provide regular status updates and executive summaries to internal stakeholders, including leadership, product, and compliance teams.

Facilitate alignment between business goals and technical implementation strategies.

Provide feedback on Partner and 3 rd Party Vendor integration readiness

Technical Documentation & Knowledge Transfer

Create and maintain comprehensive documentation for each integration, including technical specifications, workflows, and support guides.

Conduct knowledge transfer sessions with internal support and operations teams post-implementation.

Post-Implementation Support & Optimization

Monitor integration performance post-launch and coordinate with partners to resolve any issues.

Identify opportunities for optimization and scalability in existing integrations.

Change Management

Support change management efforts related to new integration processes or tools.

Train internal teams and partners on updated workflows and systems.

Continuous Improvement

Identify opportunities to improve internal implementation processes and partner experience.

Collaborate with cross-functional teams on process improvement initiatives.

Risk Management & Compliance

Identify and mitigate risks associated with partner integrations, including data security, regulatory compliance, and operational continuity.

Ensure all integrations comply with internal policies, industry standards, and regulatory requirements (e.g., PCI DSS, FFIEC).

Basic Qualifications

Bachelor’s degree, or equivalent work experience.

client-facing B2B roles, preferably in a technology or financial services environment

Demonstrated ability to manage multiple projects and deadlines simultaneously

Experience communicating technical topics clearly and tactfully via phone, email, and in meetings to audiences without technical aptitude

Comfortable managing client and vendor relationships

Clear, confident communicator with strong listening skills

Patient, diplomatic, and solution-oriented

Proactive in follow-up and problem resolution

Technically curious and process-minded

Excellent analytical, problem-solving, organizational skills and attention to detail.

Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

Aptitude for learning new systems, software, and integration methods

Experience initiating or participating in process improvement initiatives

Preferred Skills/Experience

Familiarity with APIs, SSO technologies, and data file transfer protocols (e.g., SFTP, flat files, etc.)

Experience with Client or similar CRM/project tracking tools

Experience working with third-party digital banking platforms (Fiserv, FIS, Alkami, Candescent, etc.)

Credit card payments and/or credit card partner management experience

Train internal teams and partners on updated workflows and systems.

Support change management efforts related to new integration processes or tools. ET_RV01