Camp and Events Specialist

Purpose PLEASE NOTE - THIS IS A JOB DESCRIPTION ONLY.

THIS IS NOT A POSTING FOR A VACANCY To see a list of job postings, please click HERE ? Assists with responsibilities associated with camp and event-related programs.

Provides support to Metro Parks' education initiative and outdoor adventure team.

Example of Duties Works with Camp and Events Supervisor to plan, implement, and operate youth camps, festivals, community events, overnight and weekend programming, and park special events, etc.

Assists in the design, development, implementation, and management of a comprehensive camp program for all ages with special focus on youth day camps.

Uses a computer and Microsoft Office, web-based programs, and email in camp planning and projects.

May function as a Camp Counselor as needed.

Assists in managing the overall operation of camps including; marketing, distribution, postings, registration, payments, scholarships, facilities usage, and evaluations.

Ensures safety of all participants and adherence to all applicable laws, policies and procedures.

Assists with onboarding, training and development of camp staff.

Manages the daily operations of camps including; scheduling, staffing, programming, purchasing, and customer service.

Manages the camp email account with accurate and timely responses.

Provides support and guidance to camp counselors, camp families, and other staff as needed.

Acts as the first point of contact for counselors and customers.

Assists with Metro Parks' education initiatives and the outdoor adventure team; presents environmental interpretation, environmental education and outdoor education programs.

Ensures the safety of campers at all times, keeps camp areas clean, and demonstrates a concern for the environment.

Provides exceptional customer service and goes above and beyond the expectations of the public to create a positive experience for all.

Responds to customer inquiries; tactfully solves problems and resolves customer complaints.

Prepares and maintains written reports, records, articles and related documents.

Prepares and ensures timely submission of information for Metro Parks' program schedule.

Coordinates community and special events in conjunction with parks and operations personnel, assisting with customer service, scheduling, staffing, and design of materials.

Creates and executes processes and procedures to exceed visitor expectations and to deliver high quality camp and special event services.

Adheres to all applicable laws, policies and procedures.

Maintains good working relationships with employees, the public, parents of campers and campers.

Performs special projects and other duties as assigned.

Qualifications Education/Experience Possession of a high school diploma or G.E.D.

and at least 1 year with program management experience.

Additional education and/or experience in parks and recreation administration, general education, environmental/outdoor education, recreation, or related field required.

Experience with youth camps and event planning preferred.

Excellent organizational, planning, communication, interpersonal, and public relations skills required.

Exceptional customer service skills required.

Demonstrated enthusiasm for working with children of all ages required.

Demonstrated experience in the use of computer, Microsoft Office, web-based programs and email required.

Desire for growth within the organization is a plus.

Must be at least 21 years of age.

Language Skills Ability to communicate verbally and in writing with coworkers, supervisors, children, parents, the general public; ability to prepare meaningful, concise, and accurate reports; ability to give presentations.

Ability to explain technical park information in everyday language with customers.

Ability to recognize and understand non-verbal symbols and cues.

Communication occurs daily.

Attendance Being present at work is an essential function of the position.

Team-Oriented Works on a team.

Outstanding customer service, communications and interpersonal skills.

Computer/Software Skills Demonstrated experience using computers, web-based programs, email, social media venues, and Microsoft Office products.

Mathematical Skills Ability to deal with non-verbal symbols in formulas, equations or graphs; ability to prepare meaningful, concise, and accurate reports; ability to calculate fractions, decimals, percentages; ability to recognize errors and make corrections.

Reasoning Ability Ability to define problems, collect data, establish facts, draw valid conclusions and develop appropriate recommendations to resolve identified problems; ability to proofread materials, recognize errors and make corrections; ability to gather, collate and classify information about data, people, and things.

Ability to design and produce concise and accurate reports that provide management with meaningful data for decision-making.

Licenses, Registrations Possession of a valid Ohio driver's license, insurable by Metro Parks' insurance carrier, and ability to conform to the driving standards policy.

Must be 21 years of age in order to be able to drive rental vehicles.

Possession of valid standard first aid and CPR cards within six (6) months of employment.

Physical Demands While performing the duties of this job, the employee is regularly required to be outside, walking, hiking, lifting (up to 50 lbs.), carrying, bending, driving park vehicles, crouching or sitting for prolonged periods of time, walking/moving, talking and hearing.

The employee is required to use hands and fingers to key data, use calculator, use computer and keyboard, file paperwork, etc.

Work Environment While performing the regular duties of this job, the employee regularly spends time working outside in a variety of weather conditions (heat, cold, rain, etc.), hiking over uneven terrain, getting in the creek and catching insects and animals, baiting fishing hooks for fishing, and running and playing games with campers.

The remainder of time is spent working in an office.

The noise level in the work environment is usually moderate.

Any Additional Information Ability to maintain effective working relationships with coworkers, other professionals, the general public, and public officials.

Knowledge of customer service principles and concepts.

Other Information Candidate must successfully complete a pre-employment, post conditional offer background check including; driving records, references, drug testing, and criminal background.

Weekly hours worked vary with seasons and events.

Required to work some evenings, weekends, holidays and overnighters.

Supervision Received Camp and Special Events Supervisor Given Supervises volunteers, Summer Day Camp Counselors and interns.

FLSA Status Given the nature of this classification's duties/responsibilities, it has been designated as Non-Exempt under the governing Fair Labor Standards Act and, therefore, is entitled to formal overtime compensation and/or formal compensatory time.

Core Values Attendance Is at work as scheduled; reports to work on time; follows proper procedures for requesting leave or calling off.

Policies & Procedures Follows established policies and procedures; inquires of supervisor if unclear on policy/procedure, includes following safety policies, procedures and protocols.

Professionalism Handles the responsibilities of the position in an effective manner; maintains integrity and appropriate behavior in dealing with conflicts and challenges with the public, co-workers, and managers; offers differing points of view in an acceptable manner.

Team Player Supports other members of the organization in accomplishing their goals and projects; recognizes and credits others for their contribution in achieving goals.

Positive Attitude Supports Metro Parks established priorities at all times; cultivates team environment; exhibits enthusiasm while carrying out responsibilities; looks for solutions to work conflicts and challenges.

Productivity Thoroughly completes work in a timely manner; organizes and plans assignments well or follows supervisory instructions well with little explanation; follows-up as needed.

Quality Demonstrates technical competence, meets job expectations; completes assignments with few errors.

Initiative Does not wait to be told what to do; appropriately makes suggestions for improvements; does not hesitate when things do not go according to routine and quickly adjust to meet exceptions.

Interpersonal Communication Interacts with others with tact and courtesy; communicates clearly and effectively; shares information with supervisor or coworkers to achieve goals; responsive to the public.