Second Shift Manager

Purpose PLEASE NOTE - THIS IS A JOB DESCRIPTION ONLY.

THIS IS NOT A POSTING FOR A VACANCY To see a list of job postings, please click HERE Performs Second Shift Manager duties for assigned park(s) and/or for other parks as directed.

Example of Duties Under the supervision of the Deputy Director, directs and coordinates function, operations and response of the Second Shift Supervisors in accordance with Metro Parks' rules and regulations.

Consistent with established protocols and plans, supervises and coordinates response to all operational issues that arise during late afternoon and evening hours.

Coordinates activities with other on-duty supervisors (Assistant Park Managers, Park Managers, Managers of Park Operations, Deputy Director) and other managers as needed.

Supervises the Second Shift Supervisors and performs management functions including scheduling, assigning work, evaluating performance, approving leave, recommending and conducting training, recommending and administering discipline, relationship management, and addressing employee concerns.

Ensures that direct reports are abreast of the latest knowledge and techniques within areas of operational specialization.

Has functional supervision of Park Rangers, including full-time Commissioned and part-time, seasonal and intermittent Non-Commissioned.

Directs the implementation of established policies, procedures, protocols, and responses to emergencies and other incidents occurring during assigned shifts.

Establishes priorities, projects, and workflow; evaluates effectiveness of operations and initiates adjustments as needed in regards to procedures, time frames, reporting, etc.

Performs and directs Park Ranger activities.

Serves as a Field Training Officer.

Monitors the safety or park visitors and employees.

Welcomes visitors and provides information and assistance.

Enforces rules and regulations.

Responds to accidents and emergencies and renders First Aid.

Identifies and monitors training needs for full-time Commissioned Park Rangers and part-time, seasonal and intermittent Non-Commissioned Park Rangers.

May assist in the design, planning, and implementation or training programs, policies and procedure.

Serves as a liaison with law enforcement agencies and political jurisdictions.

Develops and maintains effective working relations with local policy and fire departments, public service organizations, and the general public.

Promotes Metro Parks and it's mission and vision through public contact.

Assists with Background Investigations as assigned.

Leads and assists in investigations and other law enforcement matters.

Regularly communicates operational and law enforcement related updates to staff.

Writes incident reports and monthly park reports; reviews and critiques incident reports and activity logs of Park Rangers, including full-time Commissioned and part-time, seasonal and intermittent Non-Commissioned.

Develops and disseminates After Action Reports and incident debriefs after critical incidents.

May assist with the coordination of special events and multi-park efforts including special event permits, equipment and personnel.

May assist with interviewing and selection of full-time Commissioned Park Rangers and part-time, seasonal and intermittent Non-Commissioned Park Rangers.

May assist in the development of operational policies, procedures and protocols.

Other duties as assigned.

Qualifications Must be at least 21 years of age.Education/Experience: Associate's degree natural resources, ranger services, parks and recreation, or any equivalent combination of education and experience.

Extensive experience working with the public in a park-like setting, preferred.

Excellent communication, interpersonal and customer service skills.

Language Skills: Ability to communicate effectively and courteously through speech and in writing with coworkers, supervisors, local law enforcement agencies, and the general public on a daily basis.

Team-Oriented: Works on a team.

Outstanding customer service, communications and interpersonal skills.

Attendance: Being present at work is an essential function of the position.

Mathematical Skills: Ability to deal with non-verbal symbols in formulas, equations or graphs; ability to prepare meaningful, concise, and accurate reports; ability to calculate fractions, decimals, percentages; ability to recognize errors and make corrections.

Reasoning Ability: Ability to recognize and assess conditions/situations and take appropriate actions; define problems, collect data and draw valid conclusions; ability to make sound decisions quickly, and logically approach a situation.

Licenses, Registrations: Possession of a valid Ohio driver license, insurable by Metro Parks' insurance carrier, and ability to conform to the driving standards policy.

Possession of a valid Ohio Peace officer Training Certificate.

Possession of valid First Aid/CPR/AED certification, Asp, and OC chemical spray.

Physical Demands: While performing the duties of this job, the employee is regularly required to walk, stand, talk and hear, operate two-way radio and light motorized equipment, sit, work with hands, drive park vehicles, ride bicycles, operate off-road vehicles, golf carts, etc.

The employee is frequently required to use hands to complete reports, use personal computers, etc.

Work Environment: While performing the regular duties of this job, the employee regularly works in outside weather conditions, patrolling the parks.

The employee spends a portion of the time working in the shop and/or office.

The noise level in the work environment is usually moderate.

Additional Information: Knowledge of natural resources and environmental interpretation, safety practices and procedures, park maintenance, departmental policies and procedures, supervision, and public relations.

Ability to complete routine forms; establish and maintain effective working relationships with coworkers, supervisors and general public.

Candidate must satisfactorily complete a background investigation.

Other Information The above Description represents the essential and most significant duties of this position.

It is not intended to exclude other work duties, assignments and responsibilities not mentioned herein.

In addition to the job description, further information in performing duties is found in the Metro Parks' Rules & Regulations, Employee Handbook, Ranger Manual, Field Training Manual, Maintenance Manual, and Emergency Response Guidelines.

Columbus and Franklin County Metro Parks has a longstanding commitment to provide a safe, quality-oriented and productive work environment.

Alcohol and drug abuse poses a threat to the health and safety of Columbus and Franklin County Metro Parks' employees and to the security of the organization's equipment and facilities.

For these reasons, Columbus and Franklin County Metro Parks is committed to maintaining a drug and alcohol-free work environment.

Supervision Received: Deputy Director Given: 2nd Shift Supervisors FLSA Status Given the nature of this classification's duties/responsibilities, it has been designated as Exempt under the governing Fair Labor Standards Act and, therefore, is not entitled to formal overtime compensation and/or formal compensatory time.

Core Values Attendance: Is at work as scheduled; reports to work on time; follows proper procedures for requesting leave or calling off.

Policies & Procedures: Follows established policies and procedures; inquires of supervisor if unclear on policy/procedure, includes following safety policies, procedures and protocols.

Professionalism: Handles the responsibilities of the position in an effective manner; maintains integrity and appropriate behavior in dealing with conflicts and challenges with the public, co-workers, and managers; offers differing points of view in an acceptable manner.

Team Player: Supports other members of the organization in accomplishing their goals and projects; recognizes and credits others for their contribution in achieving goals.

Positive Attitude: Supports Metro Parks established priorities at all times; cultivates team environment; exhibits enthusiasm while carrying out responsibilities; looks for solutions to work conflicts and challenges.

Productivity: Thoroughly completes work in a timely manner; organizes and plans assignments well or follows supervisory instructions well with little explanation; follows-up as needed.

Quality: Demonstrates technical competence, meets job expectations; completes assignments with few errors.

Initiative: Does not wait to be told what to do; appropriately makes suggestions for improvements; does not hesitate when things do not go according to routine and quickly adjust to meet exceptions.

Interpersonal Communication: Interacts with others with tact and courtesy; communicates clearly and effectively; shares information with supervisor or coworkers to achieve goals; responsive to the public.