Poker Room Supervisor

Role Responsibilities:

Leads, coaches and supports table games dealers to ensure legendary customer service.

Ensures table games dealers have the training, tools and mindset to enable them as service professionals.

Leads in a way that creates continuous improvements in the guest and employee experience.

Ensures operational and game integrity.

Tracks guest play and relays all pertinent information to Manager

Resolves guest concerns in a quick, professional and efficient manner

Executes changes in table games limits to meet the customer demand and needs of the business

Informs Assistant Poker Manager and Surveillance team of unnatural or irregular play

Maintains bank floats

Reports significant cash and cheque transactions

Verifies issuance of credit after all necessary signatures are confirmed

Knows and abides by Ohio Casino Control Commission regulations, internal controls and company policies and procedures

Presents oneself in a polished, professional and service-minded way and leads team to do the same

Holds team accountable for various job policies and ensures adherence to regulatory, departmental and company policies.

PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:

Medical, Prescription Drug, Dental, and Vision Coverage

Life and Disability Insurance

Free Parking

Generous Paid Time Off Plan

Discounted Team Member Meals

Education Assistance up to $3,600 a year

401(k) Savings Plan and Match

Paid Breaks

Knowledge, Skills, & Abilities:

Must be able to work independently.

Must be able to sit, stand or walk for long periods of time (4 hours).

Must be able to respond calmly and make rational decisions when handling employee conflicts.

Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.

Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.

Respond to visual and aural cues.

Must have the manual dexterity to operate a computer and other necessary office equipment.

Must be able to tolerate areas containing dust, loud noises and bright lights.

Must be able to work varied shifts, weekends and holidays as needed.

Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.

Ability to speak distinctly and persuasively.

Must be able to read, write, speak, and understand English

Education & Experience Requirements:

High school diploma or GED is required- College Degree preferred

1-2 years supervisory experience

Excellent employee and customer service skills are essential

Must be able to perform basic math quickly

Must be able to get along with co-workers and work as a team

Must present a well-groomed appearance

Well-developed interpersonal skills

Must enjoy entertaining and communicating with the public

Excellent math skills and the ability to multi-task

Must possess and demonstrate a genuine desire to serve the public

Must have a professional appearance and be team player.

Must have broad knowledge of casino rules, regulations, and procedures, including good game security.

Must be 21 years of age.

License Requirements:

None

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.