Customer Service - Test Center Administrator (PT)

JOB TITLE: Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION: West Springfield, MA TEST CENTER ADDRESS: 59 Interstate Drive, Suite 25 PERKS for employees hired for 20+ hours: * 12 Paid Holidays Off annually based on work schedule and start date * No selling or quotas * Office setting environment * No inventory, stocking, floor moves, or overnight shifts!

* Paid training * Sick time is prorated based on start date * 401K * Employee Assistance Program * Vision * FSA AVAILABLE SCHEDULE: * Part-Time - Hours Will Vary * Schedule: The site may be open Monday through Saturday 7 am to 6 pm.

Saturday availability is required.

Occasional evening hours are required.

Possibly, Sunday hours.

* This is strictly a part-time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed.

* Schedules are available 2 weeks in advance.

RESPONSIBILITIES: * Maintain and apply expert knowledge of test center policies, practices, and procedures * Greet examinees and verify identification * Perform required security checks including the use of wands * Continuously monitor candidates as they complete exams * Report and/or resolve candidate issues with urgency * Maintain a secure environment and materials in the test center at all times * Ensure every candidate receives a fair and comfortable testing experience * Report any occurrences outside company guidelines * Ability to be flexible with scheduling based on Prometric days of operations * Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If applicable, digitally scan and record candidate's fingerprint identification QUALIFICATIONS: EDUCATION: * High school diploma or equivalent required * College experience a plus EXPERIENCE: * Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and effectively with candidates and coworkers * Ability to write detailed and accurate reports and correspondence * Ability to multi-task and handle small tools, pack equipment for shipping, or unpack for installation * Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer web browsing) PHYSICAL JOB REQUIREMENTS * Must be able to bend, stoop, and lift up to 40 pounds * Ability to remain in a stationary position for extended periods while administering exams * Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room * Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam * Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols