Full Time Public Safety Officer

Who We Are:

Philadelphia Zoo works to fulfill our mission as an animal care organization, as a resource to schools and families, and as an ark and advocate for endangered animals around the world.

What makes the Zoo a unique place to work? Whether you are involved with caring for animals, educating our visitors or working in a behind-the-scenes position in administration, maintenance or garden services, all of our positions share our institutional mission, purpose, and core values.

Who We Are Looking For:

The Public Safety Officer at the Philadelphia Zoo will have a range of responsibilities focused on fostering a safe and inclusive environment for all staff, visitors, and vendors at the while on-site. This is an hourly position, with a schedule designed to align with the Zoo's operational and safety needs. Additionally, the Public Safety Officer will comply with all Zoo policies, departmental regulations, and applicable state and local laws, ensuring consistency with both departmental and Zoo standards.

What You Will Do:

Primarily assigned to Gate H (Communication Center), which is responsible for Zoo-wide functions such as relay communications, emergency summon activations, incident entry into ALLY CAD, monitoring all zoo-wide camera systems, access control, and others as assigned.

Partner with the Logistics Specialist to create and maintain all badge access control requests.

When assigned, supervise the patrol of Zoo-owned property, either day or night, acting as a visible deterrent to crime and providing a reassuring presence for guests, staff, and vendors.

When filling in for the Supervisors, manage front-line supervisory responsibilities, including report writing, responding to service calls, overseeing subordinate officers, other duties as assigned.

Diligently enforce Zoo policies and procedures

Serve as a primary responder during an Animal Recapture Incident or Incident Command Activation.

Provide escorts to and from the campus upon request when assigned.

Efficiently handle multiple incidents utilizing a priority call reporting system, managing the summon function for site-wide communication during emergencies.

Respond to and address both major and minor medical emergencies, drawing on training and experience.

Work with a Logistics Specialist to evaluate staffing requirements for shifts based on guest expectations.

Duties will be allocated according to the operational needs of the department and the Zoo on a daily or nightly basis.

Other duties as assigned.

What This Role Requires:

Keep all current certifications up to date

Ensure that all existing ICS (FEMA) certifications are maintained.

Have prior experience in public safety, security, or police training.

Possess a strong understanding of all Public Safety systems, including CCTV, Access Control, Evolv, Ally CAD, Report It, Relay, and any others as identified.

Complete all responsibilities associated with the recapture team and be available to serve as a Recapture Team member.

Be able to obtain ACT 235 Certification or possess an active ACT 235 Certification.

Effective organizational skills and two-way communication skills.

Ability to collaborate and work within a team

Ability to work independently.

Ability to prioritize, make decisions and problem solve.

Ability to give and receive feedback.

Willingness to continuous learn and participate in professional development opportunities.

High emotional intelligence.

Ability to remain curious or seek appropriate ways to solve problems; unquestionable integrity.

Ability to problem solve and identify solutions based on job role.

Working Conditions, Physical, Medical & Additional Requirements:

Must successfully complete drug test and tuberculosis test prior to assuming position; ability to lift 15lbs, may require combination of sitting, standing, walking throughout the Zoo, successful completion of a post-offer (yearly)criminal and child abuse clearances, credit record check prior to assuming position, must be able to utilize the following equipment, e.g., computer, telephone, copier and printer. Must possess a valid driver's license. Must be able to become ACT 235 certified and stay ACT 235 certified. Must be able to work overtime voluntarily or when assigned. Must be able to work either day or night shift if needed. Must be able to work independently if required. Must be able to work in all types of weather.

Traits We Are Looking For:

High EQ

Effective listener

Respectful, fair and tactful

Curious and continuous learned

Collective under pressure

What We Can Offer You:

Competitive Pay - We recognize talent and we pay to keep it

Medical, Dental, Vision -While you have our back on the grounds, we cover yours' with health insurance

Annual Leave - We all need a break from time to time

401K - There will come a time, when you are ready to retire

Family membership pass with complimentary tickets - (Warning: You will become a celebrity amongst your friends once they hear you work for America's 1st Zoo)