Desktop Support I

Caring For the Community You Love

Choose a career to make a difference in people's lives every day, choose Fisher-Titus!

Perks of working at Fisher-Titus:

Hours of Work- Full time

Comprehensive Benefits Package- Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!

Shift, Weekend & PRN differentialAbout Fisher-Titus:

Fisher-Titus proudly serves the greater Huron County area's 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation.

Vision: Be the first choice for healthcare and employment within our community

Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community

General Summary:

Contribute to the hospital's mission through effective delivery and support of technology systems and services. Provide high quality customer assistance, documentation, problem resolution and escalation. Responsible for system monitoring, workload processing, and report distribution. Provide first and second level desktop dispatch assistance for applications, desktop and peripheral support for the Hospital's computing environment. Understand and enforce all data security and physical security standards.

Essential Functions:

Contribute to the hospital's mission through effective delivery and support of technology systems and services.

Provide high quality customer assistance, documentation, problem resolution, and escalation.

Provide first level desktop assistance for applications, desktop and peripheral support for the hospital's computing environment, including incidents and requests escalated from Tier 1 Help Desk.

Responsible for upgrading computer hardware and software within the hospital environment.

Records, tracks and documents all work within the Information Services ticketing system.

Escalates issues to Information Services leadership as appropriate.

Understand and enforce all data security and physical security standards.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.