Patient Financial Services Representative

The Patient Financial Services Representative serves as a key point of contact for patients regarding financial matters.

This role ensures a positive patient experience by providing timely, accurate, and compassionate support related to billing, insurance, and financial assistance.

The ideal candidate will demonstrate strong communication skills, attention to detail, and a commitment to delivering exceptional customer service.

Responsibilities: * Answers and returns patient phone calls in a professional and courteous manner.

* Updates and verifies insurance information in Meditech.

* Addresses patient inquiries and resolves concerns related to billing and financial accounts * Accepts and processes patient payments, ensuring accurate posting in Meditech.

* Assists patients with Financial Assistance applications, including intake, documentation, and follow-up.

* Collaborates with internal departments to ensure seamless patient support and resolution.

* Maintains confidentiality and complies with all HIPAA and organizational policies.

* Lends knowledge and assistance to other hospital departments, physicians' offices, and co-workers.

* Communicates effectively and expresses ideas clearly; actively listens and always follows appropriate channels of communication.

* Reflects professionalism in the performance of duties.

* Knows and adheres to hospital and departmental policies.

* Is adaptable and cooperates with changes in assignments, procedures, and personnel.

* Maintains skills on equipment necessary to complete required responsibilities.

* Uses supplies and equipment properly, economically, and reports necessary repairs promptly.

* Knows how to operate job-related equipment.

* As assigned by the Business Office Director.

* Notifies Business Office Director of any issues/concerns.

Required Skills: * High school diploma or equivalent required; associate degree preferred * Prior experience in healthcare customer service or billing strongly preferred * Familiarity with Meditech or similar healthcare information systems * Excellent verbal and written communication skills * Strong organizational and problem-solving abilities * Ability to handle sensitive financial information with discretion * Empathetic and patient-focused demeanor * Ability to multitask in a fast-paced environment * Team-oriented with a proactive approach to service