Customer Relations Representative - State Farm Agent Team Member

Benefits:

Bonus based on performance

401(k)

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

ABOUT OUR AGENCY:

I’ve been a State Farm Agent since 2007 and take pride in serving customers across Iowa, Illinois, Indiana, Missouri, and Wisconsin. I was raised in Grafton, WI, and graduated from the University of Wisconsin before starting my career as an agent. Family is central to who I am—my wife and I have three daughters, and we enjoy traveling and skiing together in the great outdoors.

Our office is multilingual, with team members who speak English, Spanish, Polish, and Russian, allowing us to connect with a wide range of customers. We’re active in the community as Chamber of Commerce members and committed to building long-term relationships with the people we serve. If you’re looking for a place where you can grow your career while being part of a supportive, community-focused team, this could be the right fit for you.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Chad Radtke - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Manage customer inquiries and resolve issues.

Maintain client records and update information as needed.

Assist with customer retention strategies.

Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS:

Strong communication and problem-solving skills.

Experience in customer service preferred.

Ability to handle high-stress situations calmly.