Customer Service Officer

Company Description

About Us

Every Word Code is a forward-thinking technology firm that believes in the power of communication and clarity in software solutions. Based in Baton Rouge, LA, we specialize in tailored development services that bridge human understanding with digital precision. Our commitment to excellence is matched by our dedication to building a professional, supportive, and inclusive work environment where every team member is valued. Join us in shaping a smarter digital future-one word, one line of code at a time.

Job Description

Job Description

We are seeking a highly motivated Customer Service Officer to join our dynamic team. In this role, you will serve as the frontline representative for our clients, ensuring every customer receives accurate, timely, and respectful assistance. You will play a key role in resolving inquiries, handling requests, and supporting the operational workflow across multiple channels.

Responsibilities

Respond to customer inquiries via phone, email, and live chat

Resolve customer issues and complaints with professionalism and empathy

Document interactions and maintain accurate records in our CRM system

Collaborate with internal departments to resolve technical or service-related concerns

Identify areas for service improvement and provide feedback to management

Ensure compliance with company procedures and quality standards

Follow up with clients to confirm resolution and satisfaction

Qualifications

Qualifications

High school diploma or equivalent (Associate's or Bachelor's degree preferred)

1-2 years of experience in a customer service, administrative, or support role

Strong verbal and written communication skills

Ability to multitask and work under pressure in a fast-paced environment

Proficient with customer service software and tools (CRM systems, ticketing platforms, etc.)

A solutions-oriented attitude and high emotional intelligence

Detail-oriented and highly organized

Additional Information

Benefits

Competitive salary: $57,000-$60,000 annually

Opportunities for career advancement and professional growth

Ongoing training and skill development programs

Supportive team culture and leadership

Health, dental, and vision insurance options

Paid time off and holidays

A dynamic work environment with modern tools and systems