Customer Service Rep

Century Group is excited to share this awesome opportunity for a Customer Services Representative for our client in the food manufacturing industry. We are searching for a customer serviced oriented individual with great listing skills. Exact compensation may vary based on skills, experience and location. Expected starting base salary $20 to $22 per hour.

Job Description:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Requirements:

Excellent verbal, written and interpersonal communication skills

Able to communicate with professionals at all levels

Able to communicate complex information to a variety of audiences

Experience:

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

REF #47009

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