Patient Representative - Behavioral Health

Position Highlights

Department: CC MHS Intensive Outpatient Services

Work Schedule: Per Diem

This role is scheduled for 3 days day per week in our Old Saybrook office, Monday 8:00am-4:30pm, Tuesdays and Wednesdays 8:00am-7:30pm. There may also be opportunities to provide coverage or additional support in our Middletown office, as needed.

Position Summary

The Patient Rep is the central point of communication among patients, providers, other members of the health care team. In this capacity, he/she will ensure that patients are informed, updated, and assisted consistent with the needs of the department or practice. This includes determining patient needs by talking to patients, listening to their concerns, and making sure those needs are met by working with patients, family members, and medical staff.

Essential Duties & Responsibilities

Greets patients and responds to inquiries providing appropriate customer service

Assists patient with practice/office-specific registration processes, to include kiosk/computer registration process if needed

Enters patient demographic and/or insurance information into appropriate electronic medical record (EMR) system for tracking, billing or other purposes

Efficiently schedules/reschedules patient appointments based on department/practice policy or guidelines

Collects and accurately posts patient payments as required

Answers phones and responds to patient inquiries appropriately; promptly addresses patients needs based on the scope of the position and clinical setting. Appropriately triage calls, referring to providers as necessary.

Appropriately responds to inquiries from patient message inbox in timely manner

Completes appropriate work items utilizing EMR system, to include patient follow-ups, pre-registrations, referrals, insurance authorizations, and other matters as needed

Scans patient records into appropriate EMR system

Processes faxes, incoming mail, and paperwork as required

Completes daily office close and reconciliation as needed

Understands and utilizes EMR system consistent with role, abides by all federal laws and organizational privacy policies

Performs administrative and other duties consistent with position and needs of office

Adheres to all Core Values (Compassion, Pursue Excellence, Cooperation and Collaboration, Upholds Honesty, and Supports Innovation)

Adheres to all Absolutes (Privacy and Confidentiality, Professional Appearance, and Responsibility and Commitment)

Other job related duties as assigned

Minimum Qualifications

High School Diploma or equivalent

Solid computer skills

Strong customer service skills

Solid communication skills

Preferred Qualifications

Receptionist / secretarial experience in a healthcare setting

Associates Degree

Familiarity with HIPAA and other medical privacy practices & regulations

Medical office experience

EPIC Electronic Medical Records experience

Comprehensive Benefits Offered

Competitive and affordable benefits package

Shift Differentials

Continuing Education assistance

Tuition reimbursement

Student Loan relief through Fiducius

Quick commute access from I-84, Route 9 and surrounding areas

About Middlesex Health

The Smarter Choice for your Career!

Come join one of Connecticut's Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.