Service Manager

At DistributionNOW, we believe our associates are the best in the business.

We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

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The Service Manager will be responsible for all duties in the Service Department including supervising Service Technicians & Service Coordinator, fielding all service calls and emails, coordinate service calls with the assistance of Service Coordinator JOB RESPONSIBILITIES: * Coordinate all service calls * Opens, post, and close all SRO's (Service Repair Orders) with assistance of Service Coordinator * Record and track all technician's hours with an 80-85% billable hours target.

* Submit warranty claims with follow up to ensure factory pays claims.

* Responsible for all shipping and receiving duties.

* Maintain and adhere to Shop Expense budget * Promote and grow the Service Department's revenue and profitability * Adhere to all Safety, DOT, SOX and other regulated policies & procedures * Maintain all Service Truck fleet.

* Other duties, as assigned.

JOB REQUIREMENTS: * High School diploma and/or equivalent in work experience * Excellent interpersonal skills, proficient in oral and written communications * Assembly experience preferred but not required * Basic reading skills.

Must be able to follow directions * Customer service oriented * Computer navigation and utilization skills with excellent Microsoft office proficiency * Ability to perform work accurately and thoroughly * Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea * High attention to detail, time management, and self-motivation skills BENEFITS: * Competitive Salary + bonus * 401(k)/ Retirement savings * Comprehensive Benefits (medical, dental, vision, life and disability coverage) * Career growth opportunities * Friendly work environment * Paid vacation/holidays