Customer Service Representative

Job Type

Full-time

Description

TR Miller Heating, Cooling, Plumbing and Electrical is a fast-growing company built on trust, and integrity. We're more than a service provider - we're a team that genuinely cares about people. We are looking for Customer Service Representative (CSR) who shares our commitment to customer satisfaction and views this opportunity not just as a job but as a long-term career. Our CSR's responsible for answering inbound calls, scheduling service appointments, resolving customer concerns, and delivering a 5-star customer experience. CSRs serve as trusted professionals who demonstrate empathy, efficiency, and a commitment to excellence in every interaction.

Job Responsibilities:

Handle an average of 100 inbound calls per day, accurately capturing customer information

Schedule service appointments with technicians in a timely and efficient manner

Gather and assess customer information to understand and address their needs

Resolve customer inquiries with empathy, professionalism, and a focus on first-call resolution

Accurately enter and maintain customer records in the CRM system

Document call outcomes, service requests, and relevant customer notes promptly and thoroughly

Participate in ongoing training sessions to support continuous learning and professional development

Perform additional duties as assigned by the manager

Pay and Benefits:

Pay: $40,000-$45,000/annually plus commissions (eligible for overtime over 40 hours/week)

Schedule: Monday - Friday 11:00am - 8:00pm

Weekly Paychecks

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Pet Insurance

Short-Term and Long-Term Disability

Employee Wellness

Up to Two weeks of Paid Time Off yearly

401(k) plan with a 4%company match

A family. This is last on the list because it's the most important. We care about our team and expect you to bring that same care when you join. We do a lot more than just work together. You'll come to love our company outings and you'll build life-long friendships at TR Miller Heating, Cooling, and Plumbing.

About Us:

TR Miller Heating, Cooling, Plumbing and Electrical has been serving Plainfield and the surrounding area since 2008. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow and opportunities to excel.

If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about TR Miller Heating & Cooling by visiting TRMillerHeatingandCooling.com. When you're ready, please follow the directions to apply for this position.

Proudly recognized on the Inc. 5000 list for the 6th year in a row - TR Miller continues to grow as one of North America's fastest-growing private companies, thanks to a relentless team spirit and unwavering drive for excellence.

Recognized as Chicago Tribune's Top Workplace of 2023

Equal Opportunity Employer

Everyone is required to submit a pre-employment background check prior to start date.

Requirements

1-2 years of customer service experience (call center or dispatch experience preferred)

Excellent listening, problem-solving, and conflict resolution skills

Ability to multitask and remain calm under pressure

High attention to detail and organizational skills

Must be able to remain in a stationary position (seated) for prolonged periods

Frequent use of computer, keyboard, and telephone headset

Salary Description

$40,000-$45,000/annually plus commissions