Commercial Project Manager

Overview Surf Internet is seeking a dynamic and experienced Project Manager to join our Service Delivery Team focused on Small Business and Enterprise Accounts.

This role is responsible for managing the end-to-end delivery of high-speed internet services, ensuring smooth coordination between construction, fiber installation teams, contractors, and internal stakeholders.

You will play a key role in project planning, execution, customer communication, resource management, and escalation resolution.

Reports To: Vice President Service Delivery Department: Service Delivery Job Status: Exempt Responsibilities: * Project Ownership: Manage full project lifecycle for small business and enterprise customer accounts - from initial planning through final installation and activation.

* Cross-Functional Coordination: Liaise with construction teams, contractors, and internal service delivery teams to coordinate fiber placement and installations.

* Customer Communication: Serve as the primary point of contact for clients, providing updates, managing expectations, and addressing concerns proactively.

* Contractor Oversight: Monitor and manage performance of third-party contractors responsible for fiber placement, ensuring adherence to timelines, safety standards, and quality benchmarks.

* Tool Utilization: Use HubSpot for customer relationship tracking and SiteTracker for project planning and field team coordination.

* Escalation Management: Identify potential roadblocks and escalate issues internally or externally to avoid project delays.

* Resource Allocation: Ensure optimal assignment of internal and external resources to meet delivery timelines and customer requirements.

* Documentation & Reporting: Maintain accurate project documentation and provide regular updates to leadership on project status, risks, and mitigation strategies.

Qualifications Qualifications * 3-5 years of experience in project management, preferably in telecom, construction, or infrastructure deployment.

* Strong knowledge of fiber optics installation and construction workflows is highly preferred.

* Proven experience managing client-facing projects in a fast-paced environment.

* Proficiency with HubSpot (CRM) and SiteTracker (or similar project management tools). * Excellent verbal and written communication skills, with the ability to explain complex technical information to non-technical stakeholders.

* Strong problem-solving and decision-making skills.

* Ability to work independently, manage multiple priorities, and meet tight deadlines.

* PMP certification or equivalent project management training is a plus.