Associate Director of Advancement Systems, Data, and Reporting

Job Summary Reporting to the Director of Prospect Development and Advancement Services, the Associate Director of Advancement Systems, Data, and Reporting serves as the Division's technology leader.

This hands-on role oversees all advancement technology solutions, including the Salesforce based Affinaquest CRM and auxiliary systems such as GiveCampus and HubSpot.

The Associate Director leads the Advancement reporting team, trains users, and serves as a subject matter expert in system configuration, automation, data integration, and analytics, partnering with IT and campus stakeholders to deliver reliable, secure, and innovative solutions for the Advancement Office.

Major Areas of Responsibility ● Serve as the Division of Advancement's resident technology expert, providing overall administration, training, and strategic direction for the Salesforce Affinaquest CRM and all advancement point solutions (GiveCampus, HubSpot, Blackthorn, and other platforms); design, configure, and optimize the platform to support fundraising and constituent engagement strategies.

● Manage system integrations and data flows between Salesforce and auxiliary applications; oversee integration projects and ensure accurate and secure data exchange while maintaining data standards and compliance.

● Lead and mentor the advancement reporting team and other technical staff; set priorities, assign tasks, and provide hands on support; collaborate closely with Information Technology to ensure systems meet institutional needs.

● Build and maintain Flows and process automations, custom objects, fields, formulas, validation rules, and Lightning pages to streamline business processes; develop and maintain complex reports, dashboards, and analytics to provide actionable insights to leadership and frontline staff.

● Work with the Associate Director of Gift Records and Data Integrity to assist with data cleaning projects.

● Develop and maintain self service and ad hoc reporting solutions; deliver training and documentation to staff to foster adoption and effective use of CRM tools, reports, and dashboards.

● Evaluate emerging technologies, third party applications, and Salesforce releases; recommend and implement upgrades or new solutions to enhance the division's data and reporting capabilities.

● Serves as liaison between Advancement and the college's ITS department.

Minimum Qualifications ● Bachelor's degree in information systems, computer science, business, or a related field; a master's degree is preferred.

● At least five years of progressive experience administering Salesforce CRM systems in a fundraising, advancement, or nonprofit environment; demonstrable expertise with Salesforce Flows, Lightning development, reporting, dashboards, and data integrations.

● Demonstrated expertise in database management, data integrity practices, and integration of third party applications; proficiency in SQL or SOQL and experience with business intelligence tools such as Power BI or Tableau.

● Strong analytical skills with the ability to design and deliver complex reports and dashboards; ability to translate business requirements into technical solutions and provide actionable analytics to stakeholders.

● Proven leadership and supervisory experience, including managing teams, setting priorities, and mentoring staff; excellent communication and interpersonal skills to work with technical and non technical stakeholders.

● Experience with fundraising operations and understanding of advancement terminology, gift processing, and philanthropic data standards; knowledge of industry best practices and compliance requirements; Salesforce Administrator certification or similar credentials preferred.

● Experience working with auxiliary systems such as GiveCampus, HubSpot, Blackthorn, or other marketing and engagement platforms ● Strong service orientation and a high level of professionalism.

Core Competencies Skills that are required for this job and are in line with the College's mission e.g.

● Supervision ● Dependability ● Flexibility ● Service Oriented ● Excellent Written & Verbal Communication ● Proficient Problem Solving ● Understands Risk Management ● Excellent Innovation/Creativity ● Strong Teamwork & Team Facilitation ● Strong Interpersonal Skills ● Understands, values, and respects diversity as an individual, in a team, and within groups while fostering an inclusive and supportive environment.

Additional information: This is a full time, exempt level position with a salary range of $102,000-$115,000.

The College is committed to providing competitive market pay for its employees.

The College also offers a competitive benefits package for full-time staff, including: * 10% College contribution to the 403(b) Retirement Plan (1 year wait waiver available) * This position may be eligible for a hybrid work arrangement - upon hire, candidates will need to live within commuting distance * Condensed summer 4-day work week * Tuition & Education benefits * Wellness programs & ongoing Training and Development opportunities * Generous paid time off The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.

To review our Employee Benefit Options, please go to: APPLICATION INSTRUCTIONS: Please attach a cover letter addressing the position requirements along with your resume.

In your cover letter, please reflect on how your professional and personal values align with the Mission of the College of the Holy Cross to form individuals of integrity and purpose who are committed to the flourishing of all.

Review of applications will begin as received and continue until the position has been filled.

The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law.

To request an accommodation via email at, or by calling .